Socket
Book a DemoInstallSign in
Socket

@nice-devone/voice-sdk

Package Overview
Dependencies
Maintainers
3
Versions
8
Alerts
File Explorer

Advanced tools

Socket logo

Install Socket

Detect and block malicious and high-risk dependencies

Install

@nice-devone/voice-sdk

NICE CXone Voice SDK

25.3.1
latest
Source
npmnpm
Version published
Weekly downloads
41
-56.84%
Maintainers
3
Weekly downloads
 
Created
Source

NICE CXone Voice SDK

  • Official SDK Documentation
  • NPM package
  • Sample Web App

Requirements

  • TypeScript 4.7
  • Runtime: ES2022 (WebSocket, Intl, Promise, EventTarget, CustomEvent, JSON, Date, etc.)
  • Custom application bundler (webpack, create-react-app, etc.)

This is the official README file for the @nice-devone/voice-sdk library. It is a typescript library that empowers developers to interact with voice-sdk functionalities within their applications built for the NICE CXone platform.

Features

  • Web RTC Service: To perform integrated softphone related tasks using audio codes.

  • Client Interaction: To initialize voice extension, send message to web RTC Extension and to connect with server and enabling the chrome extension for voice call.

  • Connection Options: Initiate, answer, hold, transfer, mute and perform other call actions.

  • Connection Status: To know about the status of voice connection of the current call.

  • Call/Messages: To get inbound and for outbound voice calls. Also, to send and receive messages in the agent application.

  • Enums: Provides various enum services like Voice call status, Voice connection status, voice messages.

  • Models: Provides models for web RTC server connection options, CXone Voice connection, CXone voice call, CXone Voice client.

Installation

npm install @nice-devone/voice-sdk

Peer Dependencies

This library relies on several peer dependencies, including:

@nice-devone/core-sdk

@nice-devone/common-sdk

@nice-devone/i18n

@nice-devone/shared-apps-lib

Usage

  • Import necessary modules:
import { CXoneVoiceClient } from '@nice-devone/Voice-sdk';

Import other relevant functionalities as needed (e.g., VoiceConnectionStatus, VoiceMessageType, VoiceConnection etc.,)
  • Initialize CXone Voice Client:
const cxoneVoiceClient = CXoneVoiceClient.instance;

await cxoneVoiceClient.connectServer('acdAgentId', 'options', 'audioElement', 'appName'); // Replace with actual value for this params
  • Leverage SDK functionalities:

Refer to the official documentation for detailed usage examples on specific features like CXoneVoiceClient, CXoneVoiceMessageType etc.

Explore the available classes and methods within the library to interact with CXone voice-sdk functionalities.

Documentation

For detailed documentation and developer related queries, Please visit Official SDK Documentation

Compatibility

This SDK is likely compatible with specific CXone Agent SDK versions. Refer to the documentation for supported versions.

License

Check the license file for specific terms regarding the use of this SDK.

Support

For further assistance, refer to the official documentation or reach out to NICE CXone support channels.

Additional Notes

Consider exploring the codebase (src/lib/) for a more comprehensive understanding of the functionalities offered.

FAQs

Package last updated on 21 Aug 2025

Did you know?

Socket

Socket for GitHub automatically highlights issues in each pull request and monitors the health of all your open source dependencies. Discover the contents of your packages and block harmful activity before you install or update your dependencies.

Install

Related posts

SocketSocket SOC 2 Logo

Product

About

Packages

Stay in touch

Get open source security insights delivered straight into your inbox.

  • Terms
  • Privacy
  • Security

Made with ⚡️ by Socket Inc

U.S. Patent No. 12,346,443 & 12,314,394. Other pending.