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dashboards-helpscout
Advanced tools
Readme
A Helpscout plugin for segmentio/dashboards.
Use this plugin to visualize your active ticket count, and who is behind on their tickets.
$ npm install dashboards-helpscout
var Dashboards = require('dashboards');
var helpscout = require('dashboards-helpscout');
new Dashboards()
.use(helpscout('apiKey', 'mailbox-id'));
.run();
The metrics exposed by this plugin are:
helpscout.total active tickets
helpscout.total tickets yesterday trailing average
helpscout.total tickets 0-1 weeks ago
helpscout.total tickets 1-2 weeks ago
helpscout.total active tickets by owner
helpscout.oldest ticket time
helpscout.oldest ticket owner
helpscout.oldest ticket shaming
Here's a full example of a Geckoboard dashboard showing support dashboards:
var Dashboards = require('dashboards');
var helpscout = require('dashboards-helpscout');
var pipe = require('parallel-ware-pipe');
var geckoboard = require('geckoboard')('api-key');
new Dashboards()
.use(helpscout('apiKey', 'mailbox-id'))
.use(pipe('helpscout.total tickets yesterday trailing average', geckoboard('widget-id').number))
.use(pipe('helpscout.total active tickets', geckoboard('widget-id').number))
.use(pipe('helpscout.total active tickets by owner', geckoboard('widget-id').pie))
.use(pipe('helpscout.oldest ticket shaming', geckoboard('widget-id').text))
.run();
MIT
FAQs
Helpscout plugin for segmentio/dashboards
The npm package dashboards-helpscout receives a total of 1 weekly downloads. As such, dashboards-helpscout popularity was classified as not popular.
We found that dashboards-helpscout demonstrated a not healthy version release cadence and project activity because the last version was released a year ago. It has 1 open source maintainer collaborating on the project.
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