intercom-client

Intercom TypeScript Library (intercom-client)

The Intercom TypeScript library provides convenient access to the Intercom API from TypeScript.

Project Updates

The TypeScript SDK has been updated to support latest API version (2.11).

Installation

npm i -s intercom-client

Reference

A full reference for this library is available here.

Usage

Instantiate and use the client with the following:

import { IntercomClient } from "intercom-client";

const client = new IntercomClient({ token: "YOUR_TOKEN" });
await client.articles.create({
    title: "How to create an account",
    description: "Example article about creating an account.",
    body: "Here are the steps to create an account.",
    author_id: 1295,
    state: "published",
});

Request And Response Types

The SDK exports all request and response types as TypeScript interfaces. Simply import them with the following namespace:

import { Intercom } from "intercom-client";

const request: Intercom.ConfigureAwayAdminRequest = {
    ...
};

Exception Handling

When the API returns a non-success status code (4xx or 5xx response), a subclass of the following error will be thrown.

import { IntercomError } from "intercom-client";

try {
    await client.articles.create(...);
} catch (err) {
    if (err instanceof IntercomError) {
        console.log(err.statusCode);
        console.log(err.message);
        console.log(err.body);
    }
}

Request Options

This client library also supports passing in request options:

client.useRequestOpts({
    baseURL: "http://local.test-server.com",
});

Note that certain request options (such as json, and certain headers names cannot be overriden).

Setting the API base url

If you are using the european instance of intercom and would like to call it directly and not be redirected through our US instance, you can set the baseUrl as follows:

client.useRequestOpts({
    baseURL: "https://api.eu.intercom.io",
});

Pagination

List endpoints are paginated. The SDK provides an iterator so that you can simply loop over the items:

import { IntercomClient } from "intercom-client";

const client = new IntercomClient({ token: "YOUR_TOKEN" });
const response = await client.articles.list();
for await (const item of response) {
    console.log(item);
}

// Or you can manually iterate page-by-page
const page = await client.articles.list();
while (page.hasNextPage()) {
    page = page.getNextPage();
}

Advanced

Additional Headers

If you would like to send additional headers as part of the request, use the headers request option.

const response = await client.articles.create(..., {
    headers: {
        'X-Custom-Header': 'custom value'
    }
});

Retries

The SDK is instrumented with automatic retries with exponential backoff. A request will be retried as long as the request is deemed retriable and the number of retry attempts has not grown larger than the configured retry limit (default: 2).

A request is deemed retriable when any of the following HTTP status codes is returned:

• 408 (Timeout)
• 429 (Too Many Requests)
• 5XX (Internal Server Errors)

Use the maxRetries request option to configure this behavior.

const response = await client.articles.create(..., {
    maxRetries: 0 // override maxRetries at the request level
});

Timeouts

The SDK defaults to a 60 second timeout. Use the timeoutInSeconds option to configure this behavior.

const response = await client.articles.create(..., {
    timeoutInSeconds: 30 // override timeout to 30s
});

Aborting Requests

The SDK allows users to abort requests at any point by passing in an abort signal.

const controller = new AbortController();
const response = await client.articles.create(..., {
    abortSignal: controller.signal
});
controller.abort(); // aborts the request

Runtime Compatibility

The SDK defaults to node-fetch but will use the global fetch client if present. The SDK works in the following runtimes:

• Node.js 18+
• Vercel
• Cloudflare Workers
• Deno v1.25+
• Bun 1.0+
• React Native

Customizing Fetch Client

The SDK provides a way for your to customize the underlying HTTP client / Fetch function. If you're running in an unsupported environment, this provides a way for you to break glass and ensure the SDK works.

import { IntercomClient } from "intercom-client";

const client = new IntercomClient({
    ...
    fetcher: // provide your implementation here
});

Contributing

While we value open-source contributions to this SDK, this library is generated programmatically. Additions made directly to this library would have to be moved over to our generation code, otherwise they would be overwritten upon the next generated release. Feel free to open a PR as a proof of concept, but know that we will not be able to merge it as-is. We suggest opening an issue first to discuss with us!

On the other hand, contributions to the README are always very welcome!