Ruby library for Spiceworks Help Desk.
Currently only basic actions have been implemented.
$ gem build helpdeskapi.gemspec
$ gem install ./HelpDeskAPI-1.0.0.gem
Note: Some actions require administrator user
HelpDeskAPI::Client.new 'user@example.com', 'password'
# All tickets
HelpDeskAPI::Tickets.all
# Open tickets
HelpDeskAPI::Tickets.open
# Closed tickets
HelpDeskAPI::Tickets.closed
# My tickets
HelpDeskAPI::Tickets.my
# Unassigned tickets
HelpDeskAPI::Tickets.unassigned
# Waiting tickets
HelpDeskAPI::Tickets.waiting
# Past due tickets
HelpDeskAPI::Tickets.past_due
# Search for a ticket
HelpDeskAPI::Tickets.search 'Summary'
# Ticket creation
ticket = HelpDeskAPI::Ticket.new 'Summary', 'Description', user.id, HelpDeskAPI::Ticket::Priority::HIGH
ticket.submit
# Delete ticket
ticket.delete
# Save comment
comment = ticket.comment 'This is a comment'
comment.save
# or
comment = HelpDeskAPI::Comment.new ticket.id, 'This is a comment'
comment.save
# Get all comment for a ticket
ticket.comments
# or
HelpDeskAPI::Comments.comments ticket.id
# Get users (Administrators and Techs)
HelpDeskAPI::Users.users
# All organizations
HelpDeskAPI::Organizations.organizations
FAQs
Unknown package
We found that HelpDeskAPI demonstrated a not healthy version release cadence and project activity because the last version was released a year ago. It has 1 open source maintainer collaborating on the project.
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