@posthog/zendesk-plugin

PostHog Zendesk Plugin

ZenDesk Account Details

Make sure to use Admin Account to perform below activities.

Locate SubDomain

• Head Over to Admin Section -> Settings -> Account. Refer Below
• In Branding Section, Scroll Down to Subdomain and you can find your subdomain there. Refer Below.

Get Authentication Token

• Head Over to Admin Section -> Channels -> API. Refer Below
• In Settings, Follow Below Steps:
  • Turn On Token Access.
  • Click on Add API Token.
  • Give it some name like PostHog.
  • Copy the Token(You won't be able to see it later).
  • Save the Token.
  • Refer Below

Create Custom User Fields

• Head Over to Admin Section -> Manage -> User Fields. Refer Below.

  

• Click on Add Fields.

  

• Follow Steps to create User Field.

  • Give Name
  • Select Type Date.
  • Add field key, (you will be required to share this key in PostHog while setting up)
  • Click Save, Refer Below.

Plugin Features

• Import new and historic ticket events to PostHog.
• Only Date Type User Field is supported.
• ZenDesk API have a limit of 400hits/min. If you have higher inflow than that, Please Contact Zendesk.