@tulipnpm/livechat

LiveConnect Web Chat

This project hosts the JavaScript chat widget that connects customers using a web portal, to stores and associates using the Tulip LiveConnect on iOS. This feature is known as LiveConnect Web Chat.

Deployment

This widget can be installed either via npm, using Google Tag Manager, or linked in HTML.

Package Manager

Include the package in your project using npm:

npm i @tulipnpm/livechat@latest

Install on eCommerce using Google Tag Manager

Many e-commerce websites use Google Tag Manager to inject third-party JavaScript into their pages. This is the recommended distribution method of LiveConnect Web Chat.

• Open Google Tag Manager and select the e-commerce site's account.
• Create a new Tag of type Custom HTML.
• Paste the following code in the tag. Replace <INTEGRATION_ID> with your integration ID. Additional configurations can be made in the tlc_config object. To view the configuration list and instructions, refer to the Web Chat Configurations page.

<script src="https://cdn.jsdelivr.net/npm/@tulipnpm/livechat@latest/dist/tuliplivechat.min.js"></script>
<script>
    var tlc_config = {
        integrationId: '<INTEGRATION_ID>'
    };
    tuliplivechat.init(tlc_config);
</script>

• Create a Trigger for DOM Ready and link it to your Tag.
• Name and save the Tag. You can then preview and publish your changes.

This completes the setup process using Google Tag Manager.

Directly in HTML

Include Web Chat directly in the HTML of your web site.

<script src="https://cdn.jsdelivr.net/npm/@tulipnpm/livechat@latest/dist/tuliplivechat.min.js"></script>

Use the Widget

Initiate Web Chat with a configuration:

var tlc = tuliplivechat;
tlc.init({
    integrationId: '<INTEGRATION_ID>'
}).then(() => {
    // After init code goes here
});

Configuration

Configuration options are provided when inititalizing the widget with init({..})

The integrationId is also a configuration value. This value identifies your widget to Tulip. Tulip will provide you with this value when you purchase Tulip LiveConnect Web Chat.

This is an example configuration:

var tlc = tuliplivechat;
var config = {
    integrationId: '<INTEGRATION_ID>',
    displayStyle: 'button',
    imageUploadEnabled: true,
    fixedIntroPane: false,
    buttonIconUrl: 'https://retailer.com/logo.png',
    buttonWidth: '58px',
    buttonHeight: '58px',
    businessName: 'Retailer',
    businessIconUrl: 'https://retailer.com/logo.png',
    customColors: {
        brandColor: 'ee3d50',
        conversationColor: '151043',
        actionColor: '333333',
        contactUsButtonColor: '452BD6'
    },
    contactUsButtonUrl: 'https://retailer.com/contact',
};
tlc.init(config);

Configuration Options

LiveConnect Web Chat has many configuration options:

Option	Optional?	Default value	Description
afterLoadCallback	Yes		A method that can be run after the initialization of a widget
awayMode	Yes	See details below	Controls the behaviour when an associate is unresponsive to a customer
availabilityConfigurations	Yes		See details below
browserStorage	Yes	localStorage	See details below. Controls the longevity of the users session. Options are either localStorage or sessionStorage
businessIconUrl	Yes		A custom business icon url. The image must be at least 200 x 200 pixels and must be in either JPG, PNG, or GIF format.
businessName	Yes		A custom business name
buttonHeight	Yes	58px	When the displayStyle is button, you have the option of specifying the button height.
buttonIconUrl	Yes		When the displayStyle is button, you have the option of selecting your own button icon. The image must be at least 200 x 200 pixels and must be in either JPG, PNG, or GIF format.
buttonWidth	Yes	58px	When the displayStyle is button, you have the option of specifying the button width.
contactUsButtonUrl	Yes		Link to a Contact Us page
cssOverwritePath	Yes		Path to a CSS file that can be applied to the chat window and widget. See below for details
customColors	Yes	See detail below	Colors used in the LiveConnect Web Chat UI.
customText	Yes	See details below	Language and text used in the LiveConnect Web Chat UI.
displayStyle	Yes	button	Choose how the widget will appear on your website. Must be either 'button' or 'tab'. When tab selected, it’ll appear as a pane at the bottom.
embedded	Yes	false	See details below
fallbackLanguageCode	Yes	en-US	See details below
fixedIntroPane	Yes	false	When enabled, the introduction pane will be pinned at the top of the conversation instead of scrolling with it
imageUploadEnabled	Yes	true	Enables the image upload feature. (deprecated: use menuItems.imageUpload; if this option is false, it will disable menuIt ems.imageUpload and menuItems.fileUpload)
integrationOrder	No		Order of third party integrations to connect to during away mode. Speak to Tulip to get the identifiers for each integration
pageReferenceImageSelector	No		See details below.
prechatCapture	Yes	See detail below	Enables automatically capturing a user's name and email via a form before the start of a conversation. Disables the chat input until the form has been submitted.
region	Yes	undefined	If your Tulip environment is hosted in the EU, set this value to 'eu-1'
saveOpenState	Yes	true	When enabled, will open or close the chat window based on the state of the chat window on the previous page
soundNotificationEnabled	Yes	false	When enabled, plays a notification sound when the user recieves a message
supportedLanguages	Yes	All supported languages	See details below
useGeolocation	Yes	false	When set to true, the user will be asked to share their location for Geolocation Routing.
userCanDeleteSentMessages	Yes	false	When set to true, allows the user to delete their sent messages. See details below.

customColors

Option	Optional?	Default value	Description
brandColor	Yes	ee3d50	This color will be used in the messenger header and the button or tab in idle state. Must be a 3 or 6-character hexadecimal color.
conversationColor	Yes	151043	This color will be used for customer messages, quick replies and actions in the footer. Must be a 3 or 6-character hexadecimal color.
actionColor	Yes	333333	This color will be used for call-to-actions inside your messages. Must be a 3 or 6-character hexadecimal color.

prechatCapture

Prechat Capture allows you to capture a user’s data, like name and email, before the start of a conversation.

When configured, the chat input is initially disabled and the user is greeted by a welcome message and a form asking for their name.

Once the form is successfully submitted, a thank you message is sent to the user and the conversation is then initialized, connecting the user to your business.

Option	Description
prechatCaptureGreetingText	Text for the initial greeting message.
prechatCaptureNameLabel	Label displayed for the default form's first field.
prechatCaptureNamePlaceholder	Placeholder for the default form's first field.
prechatCaptureEmailLabel	Label displayed for the default form's second field.
prechatCaptureEmailPlaceholder	Placeholder for the default form's second field.
prechatCaptureConfirmationText	Text for the confirmation message sent when the form is completed.
prechatCaptureMailgunLinkingConfirmation	Text for the notification message when a user has linked their email address.

Options in prechatCapture

Option	Optional?	Default value	Description
enabled	Yes	true	Enables the prechat capture experience.
fields	Yes		Overrides the default Prechat Capture fields.

Configuration for prechatCapture.fields

Arguments	Optional?	Description
type	No	Specifies the type of field. Options are text, email, select
name	No	Specifies the name of the field. Each field name must be unique per form. Maximum length of 128 characters.
label	No	Specifies what label the field will be displayed with. Maximum length of 128 characters.
placeholder	Yes	Specifies the placeholder text of the field that will be rendered. Maximum length of 128 characters.
minSize	Yes	Text field only. Specifies the minimum possible length of the response. Defaults to 1 if not specified.
maxSize	Yes	Text field only. Specifies the maximum possible length of the response. Defaults to 128 if not specified.
options	Yes	Select field only. Array of option objects (see below) that can be selected. The array is limited to 20 options.

Example of prechatCapture Configuration

config.prechatCapture: {
    enabled: true,
    enableEmailLinking: true,
    fields: [{
        type: 'email',
        name: 'email',
        label: 'prechatCaptureEmailLabel',
        placeholder: 'prechatCaptureEmailPlaceholder',
    }, {
        type: 'text',
        name: 'name',
        label: 'prechatCaptureNameLabel',
        placeholder: 'prechatCaptureNamePlaceholder',
    }, {
        type: 'select',
        name: 'country',
        label: 'prechatCaptureCountryLabel',
        placeholder: 'prechatCaptureCountryPlaceholder',
        options: [
            {
                name: 'us',
                label: 'United States',
            },
            {
                name: 'ca',
                label: 'Canada',
            },
        ],
    }]
}

Overriding default text

In order to override the text that you set in a prechatCapture configuration, you must have a customText configuration as well. Please see the String Customization section for more details here. The value of the label or placeholder must match the key of whatever is in the customText configuration for it to change.

For example: if you wanted to change the name object in the fields list of a prechatCapture config and you wanted to customize the label's text in two different languages, you would have an additional config that would look like:

config.customText: {
    'en-US': {
        prechatCaptureNameLabel: 'this is an overridden name label',
    },
    'fr': {
        prechatCaptureNameLabel: 'ceci est une étiquette de nom remplacée',
    }
}

Please note that the key prechatCaptureLabel is the same as the value in the config.preCapture object for the name label. If they do not match, it will display the text of whatever the value is in the prechatCapture object. If they match, then the text will be customized based on what language the user is in.

Default prechatCapture Configuration

{
    enabled: true,
    fields: [{
        type: 'text',
        name: 'name',
        label: 'prechatCaptureNameLabel',
        placeholder: 'prechatCaptureNamePlaceholder'
    }]
}

Custom Prechat Capture

If you do not want to use the default Tulip Prechat Capture form, you have the ability to capture your user's information before initializing the widget. All that is required to bypass the default Prechat Capture form is setting the firstName property on the user object. To do this, you can use the following methods.

Changes made to the user properies after initializing the widget will be applied on the application after the user sends their next message.

setUser

Asks as a bulk setting method for the user object. Takes an object with the keys being the property names and sets the object properties to their respective values. The only required field from this list will be firstName in order to bypass the default Prechat capture form.

tuliplivechat.setUser({
    firstName:            'Thomas',
    lastName:             'Hanks',
    email:                '[e-mail]',
    firstOutboundMessage: 'Hello, I am looking for a bag, do you know where I can find one?'
});

setFirstOutboundMessage

Sets the user firstOutboundMessage property. This must be done before the widget is initialized. If this value is set, we will send a message to the application on behalf of the user.

tuliplivechat.setFirstOutboundMessage('Hello, I am looking for a bag, do you know where I can find one?');

sendFirstOutboundMessage

Sends the first outbound message set to the application on behalf of the customer. This must be done after the widget is initialized and will not send if there has already been a message sent from the user to the application.

tuliplivechat.init({...}).then(() => {
    tuliplivechat.setFirstOutboundMessage('Hello, I am looking for a bag, do you know where I can find one?');
    tuliplivechat.sendFirstOutboundMessage();
})

awayMode

When enabled, away mode will display a message to the user informing them that there are no associates able to chat currently after a certain period of time without a response. Away mode takes in two object arguements: pooledConversations and assignedConversations. The split in configurations is to allow for different behaviour between conversations that are assigned to an associate and ones that have not been accepted by anyone.

The customer can also be prompted to transfer the conversation to a third party integration. This will allow the conversation to continue off of the web chat. If a conversation is switched to a third party channel, the away messages will not be sent.

Option	Optional?	Default value	Description
enabled	Yes	false	When enabled, will turn on away mode polling.
unresponsiveTime	Yes	null	Number of seconds without a message from an associate before showing the away mode message for conversations.
showChannelSwitchPrompts	Yes	true	Controls whether to show the prompt to move conversation to a third party channel or not.

Example of Away Mode Configuration

awayMode: {
    pooledConversations: {
        enabled: true,
        unresponsiveTime: 60,
        showChannelSwitchPrompt: true
    },
    assignedConversations: {
        enabled: true,
        unresponsiveTime: 600,
        showChannelSwitchPrompt: false
    }
}

Browser Storage

By default, LiveConnect Web Chat will store the identity of users in the localStorage of the browser. Using localStorage will persist the user identity throughout browser sessions (including page reloads and browser restarts).

To clear the user identity once the browser is closed, use sessionStorage instead. Learn more.

Embedded Mode

To activate the embedded mode, simply call the embed method after running your init function with the embedded configuration set to true. This method accepts the DOM ID of the element which will be used as the container where the widget will be rendered. The embedded widget will take full width and height of the container.

tuliplivechat.init({
    integrationId: '<integration-id>',
    embedded: true
});

tuliplivechat.embed('chat-container');

CSS Overwrite

To apply your own custom CSS to our default elements, we allow for passing in a URL to a hosted CSS file using the cssOverwritePath configuration. This CSS file will be added to the styles used on the widget as well as the chat window. Changes to the styling can be made by using the classes and IDs on the HTML elements that already exist and modifiying the properties.

For example, if you wanted to make the chat window have no border radius you could apply the following to your hosted CSS file.

#container #wrapper {
	border-radius: 0px !important;
}

Exposed Methods

openChatWindow

Opens the conversation widget. This method takes an optional boolean parameter. If the parameter is true, we will open the chat window and if it is false, we will close the chat window.

tuliplivechat.openChatWindow();
tuliplivechat.openChatWindow(true);
tuliplivechat.openChatWindow(false);

closeChatWindow

Closes the conversation widget.

tuliplivechat.closeChatWindow();

removeChatWidget

Removes the chat widget from the DOM. Will need to be re-initalizated if needed again.

tuliplivechat.removeChatWidget();

hideChatBubble

Hides the chat widget from the DOM by changing the display on #web-messenger-container.

tuliplivechat.hideChatBubble();

showChatBubble

Shows the chat widget to the DOM by changing the display on #web-messenger-container to block. Does not make the chat widget appear after running removeChatWidget. This method takes an optional boolean parameter. If the parameter is true, we will show the chat bubble and if it is false, we will hide the chat bubble.

tuliplivechat.showChatBubble();
tuliplivechat.showChatBubble(true);
tuliplivechat.showChatBubble(false);

isConversationActive

Returns a boolean whether the current conversation is active or not. When run before the init method, this method checks localStorage and sessionStorage for an existing conversation, as well as if it is ended or not.

tuliplivechat.isConversationActive();

setChatWindowStyle

Takes in an object of CSS key to value pairs and applies the styles to the chat window.

tuliplivechat.setChatWindowStyle({
    'height': '90%',
    'padding-left': '10%'
});

checkForAvailableAssociates

Use this method for checking available associates in your region. The availabilityConfigurations option has to be set in config before using the method. The chat widget should have access to geolocation definition otherwise it returns an error. The method returns a promise and gives opportunity to do some actions after getting a result.

config.availabilityConfigurations: {
    project: '<PROJECT_DOMAIN>',
    apiKey: '<AVAILABILITY_AUTH_TOKEN>'
};

tuliplivechat.checkForAvailableAssociates().then((result) => {
    // do some code
}).catch((error) => {
    // do some code
});

The method can also be set by passing your project domain and availability auth token as parameters. An optional third parameter allows for the widget to continue or stop checking if no location exists. By default, this is set to true meaning it will continue with checking for available associates if no location exists. For example, a location would not exist if the user were to deny location permissions from their browser.

tuliplivechat.checkForAvailableAssociates('<PROJECT_DOMAIN>', '<AVAILABILITY_AUTH_TOKEN>').then((result) => {
    // do some code
}).catch((error) => {
    // do some code
});

Customize Strings (Display Text)

Below is the list of localizable text strings that can be modified.

If an option is not given a custom string, the default value will be used.

Option	Default value
actionPostbackError	An error occurred while processing your action. Please try again.
awayModeMessageAssigned	Hi {customerName}, I am currently unavailable to respond to your message. If you leave your phone number, I will get back to you as soon as possible.
awayModeMessagePooled	Hi {customerName}! It appears that none of our associates are currently available. If you'd like to leave us a message and your phone number, an associate will get back to you as soon as possible.
clickToRetry	Message not delivered. Click to retry.
clickToRetryForm	Form not submitted. Click anywhere on the form to retry.
connectNotificationSingleButtonText	Switch to
connectNotificationText	Sync your conversation and continue messaging us through your favorite app.
connectNotificationSingleText	Be notified when you get a reply.
connectNotificationOthersText	others
contactUsButtonText	Contact Us
conversationTimestampHeaderFormat	MMMM D YYYY, h:mm A
couldNotConnect	Couldn't connect. You can retry.
couldNotConnectInner	retry connecting now
couldNotConnectWithRetry	Couldn't connect. We'll keep retrying, or you can retry.
couldNotConnectWithRetryInner	try now
deleteConfirmation	Are you sure you want to delete this message?
emailChangeAddress	Change my email
emailDescription	To be notified by email when you get a reply, enter your email address.
emailFieldLabel	Your email
emailFieldPlaceholder	Your email address
emailFormButton	Continue
fetchHistory	Load more
fetchingHistory	Retrieving history...
fileTooLargeError	Max file size limit exceeded ({size})
fileTypeError	Unsupported file type.
formErrorInvalidEmail	Email is invalid
formErrorNoLongerThan	Must contain no more than ({characters}) characters
formErrorNoShorterThan	Must contain at least ({characters}) characters
formErrorUnknown	This doesn't look quite right
formFieldSelectPlaceholderFallback	Choose one...
frontendEmailChannelDescription	To talk to us using email just send a message to our email address and we'll reply shortly:
headerMessage	Start chatting live with an associate, or reach out to customer support using the link below.
headerText	How can we help?
imageClickToReload	Click to reload image.
imageClickToView	Click to view {size} image.
imagePreviewNotAvailable	Preview not available.
inputPlaceholder	Type a message...
inputPlaceholderBlocked	Complete the form above...
introAppText	Message us below or from your favourite app.
introductionText	We're here to talk, so ask us anything!
linkError	An error occurred when attempting to generate a link for this channel. Please try again.
messageError	An error occurred while sending your message. Please try again.
messageIndicatorTitlePlural	({count}) New messages
messageIndicatorTitleSingular	({count}) New message
messageRelativeTimeDay	{value}d ago
messageRelativeTimeHour	{value}h ago
messageRelativeTimeJustNow	Just now
messageRelativeTimeMinute	{value}m ago
messageTimestampFormat	h:mm A
messageSending	Sending...
messageDelivered	Delivered
messengerChannelDescription	Connect your Facebook Messenger account to be notified when you get a reply and continue the conversation on Facebook Messenger.
notificationSettingsChannelsDescription	You can also talk to us from your favourite app or service.
notificationSettingsChannelsTitle	Other Channels
notificationSettingsConnected	Connected
notificationSettingsConnectedAs	Connected as {username}
prechatCaptureGreetingText	Please fill out the form to get connected with an associate.
prechatCaptureNameLabel	Name
prechatCaptureNamePlaceholder	Enter your name
prechatCaptureEmailLabel	Email
prechatCaptureEmailPlaceholder	[e-mail]
prechatCaptureConfirmationText	Thanks! We are attempting to find an associate for you.
prechatCaptureMailgunLinkingConfirmation	You'll be notified here and by email at {email} once we reply.
sendButtonText	Send
settingsHeaderText	Settings
shareLocation	Share location
smsBadRequestError	We were unable to communicate with this number. Try again or use a different one.
smsCancel	Cancel
smsChangeNumber	Change my number
smsChannelDescription	Connect your SMS number to be notified when you get a reply and continue the
smsChannelPendingDescription	Check your messages at {number} to confirm your phone number.
smsContinue	Continue
smsInvalidNumberError	Your phone number isn't valid. Please try again.
smsLinkCancelled	Link to {appUserNumber} was cancelled.
smsLinkPending	Pending
smsPingChannelError	There was an error sending a message to your number.
smsSendText	Send me a text
smsStartTexting	Start Texting
smsTooManyRequestsError	A connection for that number was requested recently. Please try again in
smsTooManyRequestsOneMinuteError	A connection for that number was requested recently. Please try again in 1 minute.
smsUnhandledError	Something went wrong. Please try again.
tapToRetry	Message not delivered. Tap to retry.
tapToRetryForm	Form not submitted. Tap anywhere on the form to retry.
unsupportedMessageType	Unsupported message type.
unsupportedActionType	Unsupported action type.
uploadInvalidError	Invalid file.
uploadPhoto	Upload photo.
uploadVirusError	A virus was detected in your file and it has been rejected

Localization

Customizable strings in customText can be localized. They are contained in an object that has the locale as its key.

var textValues = {
    'en-US': {
        headerText: 'Hello!'
    },
    'fr-FR': {
        headerText: 'Bonjour!'
    }
};

The browsers language (navigator.language) is used to determine which translation to provide. en-US is the fallback default.

Supported Languages

Language	Code
English (USA) - Default	en-US
German	de
French	fr
French (Canadian)	fr-CA
Spanish	es
Italian	it
Japanese	ja
Korean	ko
Portuguese	pt
Chinese (Simplified)	zh-CN
Chinese (Hong Kong)	zh-HK
Chinese (Taiwan)	zh-TW

Modifiying Supported Languages

By default, all the languages above are supported by the web chat widget. If you only want to support a specific set of languages, simply include the supportedLanguages field with an array of the language codes you want to continue to support. If the customer's browser is not in a language that is supported, the widget will default to the fallbackLanguageCode.

NOTE: The fallback language code must be included in the supported languages array

tuliplivechat.init({
    integrationId: '<INTEGRATION_ID>',
    fallbackLanguageCode: 'fr',
    supportedLanguages: ['fr', 'it', 'de']
});

String Customization Example

var textValues = {
    'en-US': {
        prechatCaptureGreetingText: 'Please fill out the form to get connected with a fashion advisor.',
        prechatCaptureConfirmationText: 'Thanks for that, so good. We are attempting to find a fashion advisor for you.',
        headerText: 'Haute Couture Inc.'
    }
};

tuliplivechat.init({
    integrationId: '<INTEGRATION_ID>',
    customText: textValues
});

E-Commerce Page Tracking

In the latest version, we've added support for tracking the page a conversation was initialized. This captures the URL and title of the current page the user is on when they send their first message to LiveConnect, and displays it within the application.

In order to track the user's browsing when the widget is hosted in the EU, we require their consent via cookies. To enable this feature on your e-commerce site, we require a cookie with the key tulipLiveChatAllowPageTracking to be set to true. This can be added into your site's standard cookie policy.

In order to populate the image icon on the LiveConnect application, you need to provide the pageReferenceImageSelector configuration init your widget's configurations. This value should be a DOM selector string that represents the single image object that you want to have selected. The src property of the found object will be used on the LiveConnect application in the E-Commerce Page tracking element. If multiple elements are found on the DOM from the selector or no elements are found, no image will be used.

Example:

<div>
    <img src="http://images.liveconnect/123.png" id="tulip-e-commerce-tracking-image">
</div>

tuliplivechat.init({
    ...,
    pageReferenceImageSelector: '#tulip-e-commerce-tracking-image'
})

Note: You do not have to include the 'img' tag in your selector.

Deleting Messages

In order to have your customers have the ability to delete messages they have sent, you must add the following configuration to your widget's initialization configurations. Once set, all messages sent from the customer will be able to be deleted.

tlc.init({
    integrationId: '<INTEGRATION_ID>',
    userCanDeleteSentMessages: true
});

In order to delete a message, a customer will right-click (longpress on mobile devices) on a message. A trash can icon will appear to the left of the message. Once pressed, there will be a confirmation dialog asking the use to confirm the deletion of this message. If the customer confirms, the message will be deleted on both the widget and the LiveConnect application.

Confirmation text can be customized using the deleteConfirmation key.

Widget Event

If you would like to trigger your own events on events within the widget, you can do that by defining your own methods to run during a tuliplivechat.on call. The method takes two parameters, the trigger and callback.

Triggers

conversation:start

This event triggers when a new conversation is started within the widget. Data passed in is a conversationObject.

tuliplivechat.on('conversation:start', (conversationObject) => {
    console.log('A new conversation was started', conversationObject);
});

conversation:end

This event triggers when a conversation ended by the customer or the associate. Data passed in is a conversationObject.

tuliplivechat.on('conversation:end', (conversationObject) => {
    console.log('A conversation was end', conversationObject);
});

message:sent

This event triggers when a user sends a message from the widget to the associate. Data passed in is a messageObject.

tuliplivechat.on('message:sent', (messageObject) => {
    console.log('A message was sent', messageObject);
});

message:received

This event triggers when a user receives a message from the associate. Data passed in is a messageObject.

tuliplivechat.on('message:received', (messageObject) => {
    console.log('A message was received', messageObject);
});

widget:opened

This event triggers when the widget is opened.

tuliplivechat.on('widget:opened', () => {
    console.log('The widget was opened');
});

widget:closed

This event triggers when the widget is closed.

tuliplivechat.on('widget:closed', () => {
    console.log('The widget was closed');
});

Event Objects

These are samples of the objects returned to the Widget Events

conversationObject

{
    conversationId: "cb4605c1be77e3dd7187f252"
    timestamp: 1632798135213
}

messageObject

// Type = text
{
    conversationId: "cb4605c1be77e3dd7187f252"
    id: "61524c86a5663b00daaa24b0"
    text: "Hello"
    timestamp: 1632797894134
    type: "text"
}

// Type = image
{
    altText: "image.jpg"
    conversationId: "cb4605c1be77e3dd7187f252"
    id: "61524cfa1d129100d9fb499c"
    mediaSize: 14687
    mediaType: "image/jpeg"
    mediaUrl: "https://media.smooch.io/apps/5f58f0194d4f27000e26fe2f/conversations/cb4605c1be77e3dd7187f252/4qLuTy1La2VkKTXpKMSTIg0D/download.jpg"
    text: undefined
    timestamp: 1632798012693
    type: "image"
}

// Type = video
{
    altText: "TestVideo.mov"
    conversationId: "cb4605c1be77e3dd7187f252"
    id: "61524d39a84d1100daf360df"
    mediaSize: 993303
    mediaType: "video/quicktime"
    mediaUrl: "https://media.smooch.io/apps/5f58f0194d4f27000e26fe2f/conversations/cb4605c1be77e3dd7187f252/0HKUYvKvVvX9KoZRvwU7N7Rg/TestVideo.mov"
    text: undefined
    timestamp: 1632798073454
    type: "video"
}

Web Widget Tab Accessibility

If you would like to open or close the widget via the keyboard, these actions can now be done through the use of using the tab and enter keys.

Opening the Widget

To open the widget, you must press tab until the widget is highlighted. Once highlighted, the user must press enter which will open the chat window up.

Typing in the Widget

The user can get to the input field in the chat window without needing a mouse by tabbing over to it until the field is active. Once active, the user can type.

Closing the Widget

To close the widget, you must press tab until the "X" button is highlighted in the chat window. Once that occurs, the user will need to press the enter key to close the widget.