intercom-client

What is intercom-client?

The intercom-client npm package is a Node.js client for the Intercom API. It allows developers to interact with Intercom's services programmatically, enabling functionalities such as managing users, sending messages, and handling conversations.

What are intercom-client's main functionalities?

Managing Users

This feature allows you to create and manage users in your Intercom account. The code sample demonstrates how to create a new user with an email and name.

const Intercom = require('intercom-client');
const client = new Intercom.Client({ token: 'your_access_token' });

client.users.create({
  email: '[e-mail]',
  name: 'Test User'
}).then(response => {
  console.log(response.body);
}).catch(error => {
  console.error(error);
});

Sending Messages

This feature allows you to send messages to users. The code sample demonstrates how to send an in-app message from an admin to a user.

const Intercom = require('intercom-client');
const client = new Intercom.Client({ token: 'your_access_token' });

client.messages.create({
  message_type: 'inapp',
  body: 'Hello, this is a test message!',
  from: {
    type: 'admin',
    id: 'admin_id'
  },
  to: {
    type: 'user',
    id: 'user_id'
  }
}).then(response => {
  console.log(response.body);
}).catch(error => {
  console.error(error);
});

Handling Conversations

This feature allows you to list and manage conversations. The code sample demonstrates how to list all conversations for a specific admin.

const Intercom = require('intercom-client');
const client = new Intercom.Client({ token: 'your_access_token' });

client.conversations.list({
  type: 'admin',
  admin_id: 'admin_id'
}).then(response => {
  console.log(response.body);
}).catch(error => {
  console.error(error);
});

Other packages similar to intercom-client

hubspot-api

The hubspot-api package provides a client for interacting with HubSpot's API. Similar to intercom-client, it allows for managing contacts, sending messages, and handling conversations. However, it is specific to HubSpot's CRM and marketing tools.

zendesk-node-api

The zendesk-node-api package is a client for the Zendesk API. It offers functionalities for managing tickets, users, and other support-related tasks. While it shares some similarities with intercom-client in terms of user and conversation management, it is tailored for Zendesk's customer support platform.

freshdesk-api

The freshdesk-api package provides a client for interacting with Freshdesk's API. It allows for managing tickets, contacts, and conversations, similar to intercom-client. However, it is designed specifically for Freshdesk's customer support and helpdesk services.

README

Intercom TypeScript Library

The Intercom TypeScript library provides convenient access to the Intercom API from TypeScript.

V6 Release

The Intercom team is excited to announce a new and improved TypeScript SDK, currently available as an alpha version. Check out the API reference here.

During this time, we hope to gather feedback from the Intercom community to help drive the direction of the latest API changes.

Please feel free to leave in any suggestions in our open GitHub discussion to improve the experience for everyone!

Installation

npm i -s intercom-client@alpha

Usage

Instantiate and use the client with the following:

import { IntercomClient, Intercom } from "intercom-client";

const client = new IntercomClient({ token: "YOUR_TOKEN" });
await client.articles.create({
    title: "Thanks for everything",
    description: "Description of the Article",
    body: "Body of the Article",
    author_id: 1295,
    state: Intercom.CreateArticleRequestState.Published,
});

Request and Response Types

The SDK exports all request and response types as TypeScript interfaces. Simply import them with the following namespace:

import { Intercom } from "intercom-client";

const request: Intercom.AdminsAwayRequest = {
    ...
};

Automatic Pagination

List endpoints are paginated. The SDK provides an iterator so that you can simply loop over the items:

const result = await client.companies.list();
for await (const company of result) {
  console.log(company.id);
}

You can also iterate page-by-page:

let page = await client.companies.list();
for (const company of page.data) {
  console.log(company.id);
}

or manually:

while (page.hasNextPage()) {
  page = page.getNextPage();
  // ...
}

Exception Handling

When the API returns a non-success status code (4xx or 5xx response), a subclass of the following error will be thrown.

import { IntercomError } from "intercom-client";

try {
    await client.articles.create(...);
} catch (err) {
    if (err instanceof IntercomError) {
        console.log(err.statusCode);
        console.log(err.message);
        console.log(err.body);
    }
}

Advanced

Retries

The SDK is instrumented with automatic retries with exponential backoff. A request will be retried as long as the request is deemed retriable and the number of retry attempts has not grown larger than the configured retry limit (default: 2).

A request is deemed retriable when any of the following HTTP status codes is returned:

• 408 (Timeout)
• 429 (Too Many Requests)
• 5XX (Internal Server Errors)

Use the maxRetries request option to configure this behavior.

const response = await client.articles.create(..., {
    maxRetries: 0 // override maxRetries at the request level
});

Timeouts

The SDK defaults to a 60 second timeout. Use the timeoutInSeconds option to configure this behavior.

const response = await client.articles.create(..., {
    timeoutInSeconds: 30 // override timeout to 30s
});

Aborting Requests

The SDK allows users to abort requests at any point by passing in an abort signal.

const controller = new AbortController();
const response = await client.articles.create(..., {
    abortSignal: controller.signal
});
controller.abort(); // aborts the request

Runtime Compatibility

The SDK defaults to node-fetch but will use the global fetch client if present. The SDK works in the following runtimes:

• Node.js 18+
• Vercel
• Cloudflare Workers
• Deno v1.25+
• Bun 1.0+
• React Native

Customizing Fetch Client

The SDK provides a way for your to customize the underlying HTTP client / Fetch function. If you're running in an unsupported environment, this provides a way for you to break glass and ensure the SDK works.

import { IntercomClient } from "intercom-client";

const client = new IntercomClient({
    ...
    fetcher: // provide your implementation here
});

Contributing

While we value open-source contributions to this SDK, this library is generated programmatically. Additions made directly to this library would have to be moved over to our generation code, otherwise they would be overwritten upon the next generated release. Feel free to open a PR as a proof of concept, but know that we will not be able to merge it as-is. We suggest opening an issue first to discuss with us!

On the other hand, contributions to the README are always very welcome!