@tiledesk/helpcenter-query-client

Full NodeJS API reference is hosted on Github

Introduction

Follow this guide to use the Tiledesk Helpcenter JavaScript SDK in your Node.js application.

Before you can add Tiledesk Helpcenter npm lib to your Node.js app, you need a Tiledesk account and a Tiledesk project. Once you create your project you will have a projectID, a user to play with project APIs. Next you must create your own Helpcenter workspace (in one Tiledesk project you can create more Workspaces)

Add Helpcenter to your project

Install HelpCenterQuery library with npm command:

npm install @tiledesk/helpcenter-query-client

Alternatively use package.json to import the library in the "dependencies" property, as in the following example:

{
  "name": "Hello Tiledesk nodeJS",
  "version": "1.0.0",
  "description": "",
  "main": "index.js",
  "scripts": {
    "test": "echo \"Error: no test specified\" && exit 1",
    "start": "node index.js"
  },
  "keywords": [],
  "author": "",
  "license": "ISC",
  "dependencies": {
    "@tiledesk/helpcenter-query-client": "^0.1.3"
  }
}

Then run

npm install

Once installed you can import HelpCenterQuery() class in your Node.js file using the "require" command:

const { HelpCenterQuery } = require('@tiledesk/helpcenter-query-client');

The HelpCenterQuery class

To interact with Tiledesk Helpcenter APIs and query your documents you need to create an instance of a HelpCenterQuery() class using his constructor. You MUST supply an APIKEY, an existing Project ID and a valid Workspace ID.

Please refer to the official Tiledesk Help Center guide to better understand how Help Center works and how to get your Workspace ID.

In the next example we first authenticate using our user credentials, then we create a new TiledeskClient instance using a PROJECT_ID and the token we got from authentication:

const helpcenter = new HelpCenterQuery({
  APIKEY: "__",
  projectId: "YOUR_PROJECT_ID",
  workspaceId: "YOUR_HELPCENTER_WORKSPACE_ID",
  log: false
});

Query your Helpcenter Workspace

Once you created your Helpcenter instance you can query your workspace as in the following example:

const helpcenter = new HelpCenterQuery({
    APIKEY: APIKEY,
    projectId: PROJECT_ID,
    workspaceId: WORKSPACE_ID
});
text_to_search = "military";
maxresults = 3;
helpcenter.search(text_to_search, maxresults, (err, results) => {
    console.log("results:", results)
    assert(results[0].title)
    assert(results[0].score)
    assert(results[0].url)
});

Specify the API endpoint in instance methods

If instead you are using instance methods working with an instance of TiledeskClient, you must specify the parameter in the constructor config object as config.APIRUL:

const helpcenter = new HelpCenterQuery({
  APIKEY: APIKEY,
  projectId: PROJECT_ID,
  workspaceId: WORKSPACE_ID,
  APIURL: API_ENDPOINT,
  log: true
});