dingdawg-support-agent

dingdawg-support-agent

Breakthrough support ticket backlogs. AI customer support that learns YOUR resolution patterns.

AI-powered ticket classification, response drafting, knowledge base search, satisfaction tracking, and escalation decisions. Analyze sentiment, draft empathetic responses, and route tickets to the right team. Every action is governed and receipted.

For AI Assistants

This MCP server returns structured JSON for seamless integration:

• Ticket classification with category, priority, and sentiment scores
• Satisfaction metrics (CSAT/NPS) with trend tracking
• Governance receipt on every call (audit-ready)
• Chain-ready: classify_ticket -> knowledge_search for context -> draft_response -> satisfaction_check post-resolution -> escalation_decision when needed

Composable with any MCP client: Claude Code, Cursor, VS Code, ChatGPT Desktop, Windsurf.

Install

npx dingdawg-support-agent

Claude Code

claude mcp add support -- npx dingdawg-support-agent

Cursor

Add to .cursor/mcp.json:

{"mcpServers": {"support": {"command": "npx", "args": ["dingdawg-support-agent"], "env": {"DINGDAWG_API_KEY": "your-key"}}}}

Full Stack (all 13 agents)

npx dingdawg-setup

Tools

Tool	Free Tier	Paid Tier
classify_ticket	20/day, keyword-based classification	Unlimited, LLM-powered intent + sentiment analysis
draft_response	10/day, template-based responses	Unlimited, AI-personalized with tone matching
knowledge_search	15/day, basic keyword search	Unlimited, semantic search with relevance ranking
satisfaction_check	10/day, basic CSAT scoring	Unlimited, NPS + CSAT with trend analysis
escalation_decision	10/day, rule-based routing	Unlimited, AI-powered with context-aware routing

Pricing

• Free: 20 classifications/day, basic analysis
• Pro: $49/mo, 100 calls/day, AI-powered deep analysis
• Pay-as-you-go: $0.25/call, no commitment

Get API key: https://dingdawg.com/developers

Governed

Every call is receipted and auditable. Ticket classifications include confidence scores. Response drafts are checked for tone appropriateness. Escalation decisions include reasoning trails for quality assurance review.

Support

[e-mail] | https://dingdawg.com