ictcrm-mcp

ictcrm-mcp

A Model Context Protocol server for ICTCRM from ICT Innovations.

ictcrm.com runs on the ICTContact backend, so this server speaks that RPC surface. It lets an AI assistant read contact groups and — only when you turn writes on — create and delete contacts and add a contact to a campaign.

Install

npx -y ictcrm-mcp      # no install
npm install -g ictcrm-mcp

Requires Node.js 18 or newer.

Configure

Variable	Required	Default
ICTCRM_BASE_URL	yes		Server base URL, without the /rest suffix, e.g. https://your-ictcrm
ICTCRM_USERNAME	yes		API account username
ICTCRM_PASSWORD	yes		Password for that account
ICTCRM_MCP_ALLOW_WRITE	no	false	Unlock the contact write tools (see Safety)
ICTCRM_TIMEOUT_MS	no	30000	Per-request timeout
ICTCRM_TLS_INSECURE	no	false	Skip TLS verification — self-signed test servers only

Claude Desktop example

{
  "mcpServers": {
    "ictcrm": {
      "command": "npx",
      "args": ["-y", "ictcrm-mcp"],
      "env": {
        "ICTCRM_BASE_URL": "https://your-ictcrm",
        "ICTCRM_USERNAME": "admin",
        "ICTCRM_PASSWORD": "your-password"
      }
    }
  }
}

Tools

Read tools are always available:

Tool	What it does
ictcrm_list_contact_groups	List contact groups (id, name, description)

Write tools appear only when ICTCRM_MCP_ALLOW_WRITE=true:

Tool	What it does
ictcrm_create_contact	Create a contact in a group; returns the contact id
ictcrm_delete_contact	Delete a contact by id
ictcrm_add_contact_to_campaign	Create a contact and attach it to a campaign

Safety

The server is read-only by default. Creating and deleting contacts only becomes possible when you set ICTCRM_MCP_ALLOW_WRITE=true.

A note on listing contacts

The ICTContact backend that ICTCRM runs on exposes contact groups and contact creation/deletion, but its "list contacts" method errors server-side, so this server does not offer a contact-listing tool. It manages contacts and reads contact groups; listing individual contacts is not available over the API today.

How it connects

Calls go to a form-encoded RPC API at {base}/rest/<Method>, each carrying the account username and password. There is no separate token to provision.

About

Built by Tahir Almas at ICT Innovations — the team behind ICTCRM, ICTContact, ICTDialer, ICTBroadcast, ICTFax and ICTPBX. Learn more at ictcrm.com.

MIT licensed. Issues and PRs welcome at github.com/ictinnovations/ictcrm-mcp.