Tool	Description
`listCases`	List support cases with filtering by status, severity, and search string
`getCase`	Get full details of a specific case
`getCaseComments`	Get all comments on a case
`getCaseComment`	Get a single comment by comment ID
`addCaseComment`	Add a comment to a case
`getExternalTrackerUpdates`	List external tracker updates (linked Jira/Bugzilla) on a case
`addNotifiedUsers`	Add notified users to a case
`removeNotifiedUser`	Remove a notified user from a case
`getCaseAttachments`	List attachments on a case
`downloadAttachment`	Download a case attachment to a local file
`uploadAttachment`	Upload a local file as an attachment to a case
`deleteAttachment`	Delete an attachment from a case
`createCase`	Open a new support case
`updateCase`	Update case fields (severity, status, consultant engaged, contact, etc.)
`closeCase`	Close a case with an optional resolution comment
`getBusinessHours`	Get Red Hat support business hours for a given timezone

Prerequisites

Node.js 18+
A Red Hat offline API token (generate one here)

Configuration

Set your Red Hat offline API token in your shell profile:

export REDHAT_TOKEN="your-offline-token-here"

In enterprise environments, provide REDHAT_TOKEN through your secrets management solution (e.g. HashiCorp Vault, Kubernetes secrets, or your CI platform's secret variables) rather than shell profiles.

Gemini CLI

Add to ~/.gemini/settings.json:

{
  "mcpServers": {
    "redhat-support": {
      "command": "npx",
      "args": ["-y", "mcp-redhat-support"],
      "env": {
        "REDHAT_TOKEN": "$REDHAT_TOKEN"
      }
    }
  }
}

watsonx Orchestrate

# Add a connection for the Red Hat API token
orchestrate connections add --app-id "redhat-support"
orchestrate connections configure --app-id redhat-support --env draft --kind key_value --type team --url "https://access.redhat.com"
orchestrate connections set-credentials --app-id "redhat-support" --env draft -e REDHAT_TOKEN=your-offline-token-here

# Import the MCP toolkit
orchestrate toolkits import --kind mcp \
  --name redhat-support \
  --description "Red Hat Support Case Management" \
  --command "npx -y mcp-redhat-support" \
  --tools "*" \
  --app-id redhat-support

Claude Code

Add to ~/.claude/settings.json:

{
  "mcpServers": {
    "redhat-support": {
      "command": "npx",
      "args": ["-y", "mcp-redhat-support"],
      "env": {
        "REDHAT_TOKEN": "${REDHAT_TOKEN}"
      }
    }
  }
}

VS Code / Cursor

Add to .vscode/mcp.json in your workspace:

{
  "mcpServers": {
    "redhat-support": {
      "type": "stdio",
      "command": "npx",
      "args": ["-y", "mcp-redhat-support"],
      "env": {
        "REDHAT_TOKEN": "${REDHAT_TOKEN}"
      }
    }
  }
}