Contacts

Package micro is a pluggable framework for microservices

Package micro is a pluggable framework for microservices

Package connectcases provides the API client, operations, and parameter types for Amazon Connect Cases. With Amazon Connect Cases, your agents can track and manage customer issues that require multiple interactions, follow-up tasks, and teams in your contact center. A case represents a customer issue. It records the issue, the steps and interactions taken to resolve the issue, and the outcome. For more information, see Amazon Connect Casesin the Amazon Connect Administrator Guide.

Package customerprofiles provides the API client, operations, and parameter types for Amazon Connect Customer Profiles. Customer Profiles actions Customer Profiles data types Amazon Connect Customer Profiles is a unified customer profile for your contact center that has pre-built connectors powered by AppFlow that make it easy to combine customer information from third party applications, such as Salesforce (CRM), ServiceNow (ITSM), and your enterprise resource planning (ERP), with contact history from your Amazon Connect contact center. For more information about the Amazon Connect Customer Profiles feature, see Use Customer Profiles in the Amazon Connect Administrator's Guide.

Package connect provides the API client, operations, and parameter types for Amazon Connect Service. Amazon Connect actions Amazon Connect data types Amazon Connect is a cloud-based contact center solution that you use to set up and manage a customer contact center and provide reliable customer engagement at any scale. Amazon Connect provides metrics and real-time reporting that enable you to optimize contact routing. You can also resolve customer issues more efficiently by getting customers in touch with the appropriate agents. There are limits to the number of Amazon Connect resources that you can create. There are also limits to the number of requests that you can make per second. For more information, see Amazon Connect Service Quotasin the Amazon Connect Administrator Guide. You can use an endpoint to connect programmatically to an Amazon Web Services service. For a list of Amazon Connect endpoints, see Amazon Connect Endpoints.

Package connectcontactlens provides the API client, operations, and parameter types for Amazon Connect Contact Lens. Contact Lens actions Contact Lens data types Amazon Connect Contact Lens enables you to analyze conversations between customer and agents, by using speech transcription, natural language processing, and intelligent search capabilities. It performs sentiment analysis, detects issues, and enables you to automatically categorize contacts. Amazon Connect Contact Lens provides both real-time and post-call analytics of customer-agent conversations. For more information, see Analyze conversations using speech analyticsin the Amazon Connect Administrator Guide.

Package connectparticipant provides the API client, operations, and parameter types for Amazon Connect Participant Service. Participant Service actions Participant Service data types Amazon Connect is an easy-to-use omnichannel cloud contact center service that enables companies of any size to deliver superior customer service at a lower cost. Amazon Connect communications capabilities make it easy for companies to deliver personalized interactions across communication channels, including chat. Use the Amazon Connect Participant Service to manage participants (for example, agents, customers, and managers listening in), and to send messages and events within a chat contact. The APIs in the service enable the following: sending chat messages, attachment sharing, managing a participant's connection state and message events, and retrieving chat transcripts.