happy-platform-skills

Happy Platform Skills

Reusable development patterns and automation recipes for enterprise platforms
Works with Claude Code, Claude Desktop, ChatGPT, Cursor, and any agentic AI system

Website | GitHub | npm | Skills | Contributing

What Are Platform Skills?

Skills are packaged instructions that teach AI agents how to perform specific tasks on enterprise platforms. Unlike MCP tools (which provide capabilities), skills provide knowledge — the procedures, best practices, and decision logic that make AI agents effective.

MCP = The kitchen and ingredients
Skills = The recipes

Current coverage focuses on the ServiceNow® platform, with 180+ skills across 23 categories covering ITSM, CSM, HRSD, SecOps, GRC, development, administration, and more.

Quick Start

Installation

# npm
npm install happy-platform-skills

# skills.sh
npx skills add Happy-Technologies-LLC/happy-platform-skills --all --full-depth

Usage with Claude Code

# List available skills
npx hps list

# Search for skills
npx hps search "incident"

# Load a skill into your session
npx hps load itsm/incident-triage

Programmatic Usage

import { SkillLoader, SkillRegistry } from 'happy-platform-skills';

// Load all skills
const registry = new SkillRegistry();
await registry.discover();

// Find skills by tag
const itsmSkills = registry.findByTag('itsm');

// Load a specific skill
const skill = await SkillLoader.load('itsm/incident-triage');
console.log(skill.instructions);

Available Skills

ITSM — IT Service Management (16 skills)

Skill	Description
itsm/incident-triage	Automated incident classification and prioritization
itsm/incident-lifecycle	End-to-end incident management workflow
itsm/incident-summarization	Comprehensive incident summaries with timeline and impact
itsm/incident-sentiment	Incident sentiment analysis and escalation risk detection
itsm/major-incident	P1/Major incident coordination
itsm/major-incident-email	Major incident email communications
itsm/problem-analysis	Root cause analysis and known error management
itsm/change-management	RFC creation, CAB, implementation, PIR
itsm/change-risk-explanation	Change request risk explanations
itsm/chat-reply-recommendation	Recommended chat replies for ITSM agents
itsm/email-recommendation	Professional email responses for IT service cases
itsm/suggested-steps	AI-generated resolution steps for incidents
itsm/kb-generation	Generate KB articles from resolved incidents
itsm/release-notes-generation	Generate release notes from change requests
itsm/case-auto-resolve	Auto-resolve common cases using pattern matching
itsm/predict-assignment	Predict assignment group and category
itsm/incident-activity-summarization	Summarize incident activity streams
itsm/natural-language-queries	Plain English platform searches
itsm/quick-reference	Common operations cheat sheet

CSM — Customer Service Management (10 skills)

Skill	Description
csm/case-summarization	Case summarization with timeline and interactions
csm/chat-recommendation	Recommended chat responses for service agents
csm/email-recommendation	Professional email responses for customer cases
csm/sentiment-analysis	Customer sentiment tracking and escalation detection
csm/activity-response	Contextual activity responses and next actions
csm/resolution-notes	Comprehensive resolution notes for closing cases
csm/sidebar-summarization	Sidebar summaries with case context and history
csm/kb-generation	Generate KB articles from resolved cases
csm/suggested-steps	Suggested resolution steps for customer cases
csm/trending-topics	Trending customer service topics analysis

HRSD — HR Service Delivery (12 skills)

Skill	Description
hrsd/case-summarization	HR case summarization with COE routing
hrsd/chat-reply-recommendation	Recommended replies for HR agent chats
hrsd/email-recommendation	Email recommendations for HR cases
hrsd/resume-skill-extraction	Extract skills and qualifications from resumes
hrsd/sentiment-analysis	Employee sentiment analysis and flight risk detection
hrsd/persona-assistant	Persona-based HR assistance and policy guidance
hrsd/kb-generation	Generate HR knowledge articles from resolved cases
hrsd/sidebar-summarization	HR case sidebar discussion summaries
hrsd/health-safety-summarization	Health & safety incident summarization
hrsd/generate-talking-points	Manager talking points for reviews and 1:1s
hrsd/case-summarization-approvals	Summarize cases/requests for approvers
hrsd/interview-relevance	Interview note and job description skill matching

Development (20 skills)

Skill	Description
development/business-rules	Server-side automation scripts
development/client-scripts	Form manipulation and validation
development/script-includes	Reusable server-side libraries
development/glide-api-reference	GlideRecord, GlideAggregate, GlideDateTime
development/debugging-techniques	Script debugger, logging, troubleshooting
development/notifications	Email notifications, events, templates
development/ui-actions	Buttons, context menus, client/server actions
development/scheduled-jobs	Automated recurring tasks
development/data-import	Import sets and transform maps
development/scripted-rest-apis	Custom REST endpoints
development/automated-testing	ATF and script testing
development/performance-optimization	Script optimization techniques
development/code-assist	AI-assisted code generation
development/code-review	Code review for security and best practices
development/test-generation	Generate tests from requirements
development/ui-generation	Generate UI components from descriptions
development/mcp-server	Configure platform MCP server integration
development/mcp-server-installation	Install and connect Happy Platform MCP
development/servicenow-docs-mcp	Add ServiceNowDocs search and optional local indexing to Happy Platform MCP
development/fluent-sdk	Hybrid ServiceNow development with NowSDK Fluent and MCP

GenAI Platform (19 skills)

Skill	Description
genai/flow-generation	Generate automation flows from natural language
genai/playbook-generation	Generate process automation playbooks
genai/playbook-recommendations	Recommend playbooks based on case context
genai/spoke-generation	Generate integration hub spokes
genai/ai-search-rag	Configure AI search with RAG
genai/now-assist-qa	Configure platform AI Q&A
genai/skill-kit-custom	Create custom AI skills
genai/app-generation	Generate scoped applications from requirements
genai/app-summary	Summarize existing applications
genai/conversation-evaluator	Evaluate virtual agent conversation quality
genai/chat-summarization-va	Summarize virtual agent chat sessions
genai/process-mining-insights	Process mining insights and optimization
genai/voice-assist	Configure AI voice agents
genai/rpa-bot-generation	Generate RPA bots from process descriptions
genai/insights-clustering	Cluster and analyze insights from records
genai/agent-miner	Mine agent interactions for automation
genai/build-agent	Build custom AI agents
genai/detect-conversation-type	Classify conversation types for routing
genai/ai-lens	Contextual AI analysis lens

Administration (15 skills)

Skill	Description
admin/update-set-management	Configuration tracking and deployment
admin/deployment-workflow	Instance-to-instance migration
admin/batch-operations	Bulk record operations
admin/script-execution	Background script patterns
admin/script-sync	Local development workflow
admin/user-provisioning	User lifecycle management
admin/workflow-creation	Programmatic workflow building
admin/schema-discovery	Table and field exploration
admin/instance-management	Multi-instance operations
admin/application-scope	Scoped app development
admin/configuration-validation	Catalog item validation
admin/generic-crud-operations	Universal table operations
admin/task-analysis	Task trend analysis and bottleneck detection
admin/smart-assessment	AI-assisted assessment configuration
admin/workspace-insights	Workplace service delivery insights

GRC — Governance, Risk & Compliance (10 skills)

Skill	Description
grc/issue-action-plan	GRC issue remediation action plans
grc/issue-summarization	Summarize GRC issues with compliance context
grc/issue-validator	Validate GRC issues for completeness
grc/risk-assessment-summarization	Summarize risk assessments with scoring
grc/risk-event-summarization	Summarize risk events with impact assessment
grc/control-objective-management	Manage and assess control objectives
grc/regulatory-alert-analysis	Analyze regulatory alerts for business impact
grc/suggest-remediation-tasks	Suggest remediation tasks for GRC issues
grc/tprm-issue-summarization	Third-party risk management issue summaries
grc/esg-document-intelligence	ESG data extraction and analysis

SecOps — Security Operations (9 skills)

Skill	Description
secops/correlation-insights	Correlate security events and incidents
secops/shift-handover	Generate SOC shift handover content
secops/post-incident-analysis	Post-incident review and lessons learned
secops/incident-summarization	Security incident executive summaries
secops/metrics-analysis	Security operations metrics (MTTD, MTTR)
secops/vulnerability-deduplication	Deduplicate vulnerability records
secops/security-recommended-actions	Recommended actions for security incidents
secops/quality-assessment	Security incident handling quality assessment
secops/vulnerability-recommended-solution	Recommend solutions for vulnerable items

Knowledge Management (7 skills)

Skill	Description
knowledge/duplicate-detection	Identify duplicate knowledge articles
knowledge/gap-analysis	Analyze knowledge gaps from incident patterns
knowledge/content-recommendation	Recommend relevant KB articles
knowledge/article-generation	Generate KB articles from resolved records
knowledge/gap-grouping	Group knowledge gaps by topic and priority
knowledge/kb-summarization	Summarize articles for quick consumption
knowledge/knowledge-graph	Build and navigate knowledge graphs

SPM — Strategic Portfolio Management (7 skills)

Skill	Description
spm/agile-story-generation	Generate user stories with acceptance criteria
spm/acceptance-criteria	Generate comprehensive acceptance criteria
spm/project-insights	Project health insights and dashboards
spm/planning-summarization	Summarize planning items and portfolios
spm/feedback-summarization	Summarize retrospective and review feedback
spm/cwm-doc-generation	CWM documentation and insights
spm/cwm-tasks-generation	Generate task breakdowns from requirements

ITOM — IT Operations Management (5 skills)

Skill	Description
itom/alert-analysis	Operational alert analysis and pattern recognition
itom/alert-investigation	Deep alert investigation with CI tracing
itom/service-mapping	Service map discovery and validation
itom/observability-integration	Integrate observability platform data
itom/health-log-analytics	Health log analytics and anomaly detection

Procurement & Finance (6 skills)

Skill	Description
procurement/invoice-management	Invoice data extraction and PO matching
procurement/procurement-summarization	Procurement case and pipeline summaries
procurement/purchase-order-summarization	Purchase order tracking and summaries
procurement/sourcing-summarization	Sourcing event and bid comparison summaries
procurement/supplier-recommendation	Supplier recommendations based on performance
procurement/order-summarization	Order capture and fulfillment summaries

Legal & Contract Management (6 skills)

Skill	Description
legal/legal-request-triage	Triage and classify legal requests
legal/legal-matter-summarization	Legal matter summaries with financial exposure
legal/contract-analysis	Contract term and risk analysis
legal/contract-obligation-extraction	Extract obligations from contracts
legal/contract-metadata-extraction	Extract contract metadata and key dates
legal/contracts-query-enhancer	Enhance contract search queries

Service Catalog (9 skills)

Skill	Description
catalog/request-fulfillment	End-to-end request processing
catalog/item-creation	Catalog item setup
catalog/approval-workflows	Approval configuration
catalog/variable-management	Form variables and options
catalog/ui-policies	Dynamic form behavior
catalog/catalog-item-generation	Generate catalog items from descriptions
catalog/multi-turn-ordering	Multi-turn conversational ordering
catalog/approval-summarization	Summarize approvals with business context
catalog/catalog-builder-ai	AI-assisted catalog builder

CMDB (7 skills)

Skill	Description
cmdb/ci-discovery	Configuration item management
cmdb/relationship-mapping	CI relationships and dependencies
cmdb/impact-analysis	Service impact assessment
cmdb/data-quality	CMDB health and validation
cmdb/cmdb-search-analysis	Natural language CI search and analysis
cmdb/service-graph-diagnosis	Service graph connector troubleshooting
cmdb/ci-summarization	Comprehensive CI summaries

Security (4 skills)

Skill	Description
security/incident-response	Security incident handling
security/acl-management	Access control configuration
security/audit-compliance	Compliance monitoring
security/data-classification	Data sensitivity management

Reporting & Analytics (6 skills)

Skill	Description
reporting/sla-analysis	SLA performance metrics
reporting/executive-dashboard	KPI dashboards
reporting/trend-analysis	Historical trend reporting
reporting/analytics-generation	Generate analytics dashboards from descriptions
reporting/query-generation	Generate queries from natural language
reporting/survey-analysis	Survey response analysis and trends

Enterprise Architecture (2 skills)

Skill	Description
ea/adr-summarization	Architecture Decision Record summaries
ea/business-app-insights	Business application health and insights

Field Service Management (3 skills)

Skill	Description
fsm/work-order-summarization	Work order summaries with SLA and parts
fsm/sidebar-summarization	Field technician sidebar summaries
fsm/kb-generation	Field service knowledge articles

Software Asset Management (4 skills)

Skill	Description
sam/product-compliance	Product license compliance summaries
sam/saas-user-resolution	SaaS user discrepancy resolution
sam/publisher-compliance	Publisher compliance and audit readiness
sam/recommended-actions	SAM optimization recommendations

Document Intelligence (2 skills)

Skill	Description
document/document-extraction	Extract structured data from documents
document/smart-documents	Smart document management and templates

OT Security Management (2 skills)

Skill	Description
otsm/ot-incident-resolution	OT incident resolution with safety context
otsm/ot-incident-summarization	OT incident summaries with device impact

Public Sector Digital Services (2 skills)

Skill	Description
psds/government-case-summarization	Government case summaries with compliance
psds/chat-summarization	Public sector chat interaction summaries

Skill Anatomy

Each skill is a Markdown file with YAML frontmatter:

---
name: incident-triage
version: 1.0.0
description: Intelligent incident triage and assignment
author: Happy Technologies LLC
tags: [itsm, incident, triage, assignment]
platforms: [claude-code, claude-desktop, chatgpt, cursor, any]
tools:
  mcp: [SN-Query-Table, SN-NL-Search, SN-Assign-Incident]
  rest: [/api/now/table/incident, /api/now/table/sys_user_group]
  native: [Bash, Read, Write]
complexity: intermediate
estimated_time: 5-15 minutes
---

# Incident Triage Skill

## Overview
[What this skill accomplishes]

## Prerequisites
[Required access, permissions, or setup]

## Procedure
[Step-by-step instructions with decision points]

## Tool Usage
[How to use available tools — MCP, REST, or native]

## Best Practices
[Platform and ITIL best practices]

## Troubleshooting
[Common issues and solutions]

Platform Compatibility

Skills are designed to work across multiple AI platforms:

Platform	Tool Access	Notes
Claude Code	MCP + Native	Full integration with platform MCP Server
Claude Desktop	MCP only	Requires MCP server connection
ChatGPT	REST/Actions	Use REST API procedures
Cursor	Native + Extensions	IDE-based automation
Custom Agents	Any	Adapt procedures to available tools

Statistics

Metric	Value
Total Skills	180+
Categories	23
Platforms Supported	5+
MCP Tool References	60+

Related Projects

• Happy Platform MCP — MCP server providing ServiceNow platform automation tools
• Happy Technologies — Enterprise AI solutions

License

Apache License 2.0 — see LICENSE for details.

Trademark Notice

Happy Platform Skills is a trademark of Happy Technologies LLC.

ServiceNow® is a registered trademark of ServiceNow, Inc. This project is not affiliated with, endorsed by, or sponsored by ServiceNow, Inc. All other trademarks are the property of their respective owners.

See NOTICE for full attribution and trademark information.

Built with care by Happy Technologies LLC