zcli-ticket
Advanced tools
A command-line interface for the Zendesk Ticketing API. Built for both humans and AI agents.
Copy and paste this prompt to your LLM agent (Claude Code, Cursor, Codex, etc.):
Install and configure zcli-ticket by following the instructions here:
https://raw.githubusercontent.com/mack-peng/zcli-ticket/main/docs/guide/installation.md
Fetch the installation guide and follow it:
curl -s https://raw.githubusercontent.com/mack-peng/zcli-ticket/main/docs/guide/installation.md
npm install -g zcli-ticket
# Or run without installing:
# npx zcli-ticket ticket-list
Three auth modes. Most users use API tokens:
# API token (recommended)
zcli-ticket config-set subdomain mycompany
zcli-ticket config-set email agent@company.com
zcli-ticket config-set token abc123xyz
# Or basic auth
zcli-ticket config-set password mypassword
# Or OAuth with auto refresh (client_credentials)
zcli-ticket config-set oauth-client-id <client-id>
zcli-ticket config-set oauth-client-secret <client-secret>
zcli-ticket oauth-login # exchange now, store token + expiry
# Or a static OAuth token (no auto refresh)
zcli-ticket config-set oauth-token eyJ...
# Multi-profile support
zcli-ticket config-new staging
zcli-ticket -p staging config-set subdomain stagingco
zcli-ticket -p staging config-set email admin@staging.co
zcli-ticket -p staging config-set token xyz789
zcli-ticket config-use staging # Switch active profile
zcli-ticket config-list # List all profiles
Config is stored at
~/.zendeskrc. Override per-command with-s,-e,--token:zcli-ticket ticket-list --subdomain mycompany --email me@corp.com --token abc
zcli-ticket ticket-list --status open
zcli-ticket ticket-show 12345
zcli-ticket user-me
zcli-ticket ticket-thread 12345 # Ticket + all comments → _comments field
| Mode | Config | Description |
|---|---|---|
| API Token | token | {email}/token:{token} base64 (recommended) |
| Basic Auth | password | {email}:{password} base64 |
| OAuth | oauth-token, or oauth-client-id + oauth-client-secret | Bearer {token}; with client credentials the token is exchanged via client_credentials and refreshed automatically |
Config file (~/.zendeskrc) stores credentials per profile. Use config-show to verify without exposing secrets. If a profile has more than one credential type, pin the mode with config-set mode or --mode.
OAuth is one mode with two credential flavours. With oauth-client-id /
oauth-client-secret configured, zcli-ticket exchanges them for an access token
(POST /oauth/tokens, grant type client_credentials) and keeps it fresh:
~/.zendeskrc (atomic write, file mode 0600) together with oauthTokenExpiresAt and the granted scope.oauth-login and automatic refresh request the maximum TTL (expires_in: 172800, 2 days — Zendesk's ceiling); if the server issues a smaller lifetime it is persisted as-is.oauth-token behaves exactly as before.config-set mode api-token|basic|oauth (or --mode); otherwise OAuth wins whenever OAuth credentials exist.zcli-ticket oauth-login performs the exchange explicitly (--scope, --expires-in 300-172800, default 172800). --verbose logs each refresh to stderr.unauthorized_client. client_credentials tokens never come with a refresh_token; expiry is handled by re-exchanging the client credentials.# Set values
zcli-ticket config-set subdomain mycompany
zcli-ticket config-set email agent@company.com
zcli-ticket config-set token abc123xyz
# Force an auth mode when a profile has several credential types
zcli-ticket config-set mode api-token # api-token | basic | oauth
# OAuth client credentials (enables auto refresh)
zcli-ticket config-set oauth-client-id <client-id>
zcli-ticket config-set oauth-client-secret <client-secret>
zcli-ticket config-set oauth-scope "tickets:read users:read" # optional
zcli-ticket oauth-login # exchange + store token/expiry
# Show current config (secrets masked, OAuth expiry shown)
zcli-ticket config-show
# Show config file location
zcli-ticket config-path
# Profile management
zcli-ticket config-new myprofile # Create profile
zcli-ticket -p myprofile config-set subdomain co # Set per profile
zcli-ticket config-use myprofile # Switch to it
zcli-ticket config-list # List all profiles
Priority: CLI flags > Config file (~/.zendeskrc)
-s, --subdomain Zendesk subdomain
-e, --email Zendesk agent email
--token API token
--password password for basic auth
--oauth-token static OAuth access token
--oauth-client-id OAuth client id (enables auto refresh)
--oauth-client-secret OAuth client secret (enables auto refresh)
--oauth-scope space-separated OAuth scopes
-p, --profile named profile (or ZENDESK_PROFILE env, for selecting a profile temporarily)
--mode force auth mode: api-token | basic | oauth
Credentials must be configured first (config-set or per-command flags); there are no credential environment variables.
Known config keys are normalized on write (config-set oauth-token ... is stored as oauthToken, and legacy kebab-case keys from older versions are migrated on the next write).
Subdomain auto-resolves: mycorp → mycorp.zendesk.com, full domains like mycorp.zendesk.de or support.mycorp.com work directly.
Teach AI coding agents how to use zcli-ticket effectively:
# Install skill for all detected agents
zcli-ticket skill-install
# Install for a specific agent
zcli-ticket skill-install --target opencode
zcli-ticket skill-install --target claude
zcli-ticket skill-install --target all
# Install to a custom path
zcli-ticket skill-install --path /path/to/project
# Remove installed skills
zcli-ticket skill-uninstall
The skill installs a SKILL.md + references/pitfalls.md into each agent's
skill directory (~/.agents/skills/, ~/.claude/skills/, etc.). Agents use it
to discover commands, configure auth, and avoid common pitfalls.
| Flag | Output | Use Case |
|---|---|---|
| (default) | Human-readable tables / formatted JSON | Terminal viewing |
--json | Machine-readable JSON | Scripts, jq pipes, AI agent consumption |
--raw | Raw data without formatting | Direct consumption by other tools |
zcli-ticket ticket-list --status open # Table output
zcli-ticket --json ticket-list --status open # JSON output
zcli-ticket --json ticket-list | jq '.[].id' # Pipe to jq
zcli-ticket --raw ticket-show 12345 # Raw data
zcli-ticket ticket-list # All tickets
zcli-ticket ticket-list --status open # Filter by status
zcli-ticket ticket-list --sort-by updated_at --sort-order desc
zcli-ticket ticket-list-recent # Recently updated
zcli-ticket ticket-show 12345 # Single ticket
zcli-ticket ticket-show-many 1,2,3 # Multiple tickets
zcli-ticket ticket-thread 12345 # Ticket + all comments → _comments field
zcli-ticket ticket-create "Subject" "Description" # Create
zcli-ticket ticket-create "Subject" "Body" --priority urgent --tags urgent,printer
zcli-ticket ticket-create-many tickets.json # Bulk create from JSON file
zcli-ticket ticket-update 12345 --status solved # Update
zcli-ticket ticket-update 12345 --assignee-id 789 # Reassign
zcli-ticket ticket-update 12345 --comment "Fixed" # Add comment
zcli-ticket ticket-update 12345 --private-comment "Note" # Internal note
zcli-ticket ticket-update-many 1,2,3 --status closed # Bulk update
zcli-ticket ticket-delete 12345 # Delete
zcli-ticket ticket-delete-many 1,2,3 # Bulk delete
zcli-ticket ticket-merge 12345 --target-id 67890 # Merge
zcli-ticket ticket-related 12345 # Related info
zcli-ticket comment-list 26520363
zcli-ticket comment-create 26520363 "Have you tried restarting?"
zcli-ticket comment-create 26520363 "Internal note" --private
zcli-ticket comment-update --ticket-id 12345 --comment-id 456 "Updated text"
zcli-ticket comment-redact --ticket-id 12345 --comment-id 456 "[REDACTED]"
zcli-ticket comment-delete --ticket-id 12345 --comment-id 456
zcli-ticket user-list # All users
zcli-ticket user-list --role agent # Filter by role
zcli-ticket user-me # Current user
zcli-ticket user-show 67890 # Single user
zcli-ticket user-show me # Alias for user-me
zcli-ticket user-show-many 1,2,3 # Multiple users
zcli-ticket user-create "John Doe" "john@example.com" # Create
zcli-ticket user-create "Agent" "agent@corp.com" --role agent --verified
zcli-ticket user-create-many users.json # Bulk create from JSON file
zcli-ticket user-update 67890 --name "Jane" # Update
zcli-ticket user-update 67890 --role admin # Promote
zcli-ticket user-update-many 1,2,3 --role agent # Bulk update
zcli-ticket user-delete 67890 # Delete
zcli-ticket user-delete-many 1,2,3 # Bulk delete
zcli-ticket user-merge --source-id 100 --target-id 200 # Merge users
zcli-ticket user-search --query "jane" # Search by name
zcli-ticket user-search --email "jane@corp.com" # Search by email
zcli-ticket user-search --external-id "ext123" # Search by external ID
zcli-ticket user-autocomplete "John" # Name autocomplete
zcli-ticket identity-list --user-id 67890 # User identities
zcli-ticket org-list
zcli-ticket org-show 123
zcli-ticket org-create "Acme Corp" --external-id "acme-001" --tags "enterprise,partner"
zcli-ticket org-update 123 --name "Acme Inc"
zcli-ticket org-delete 123
zcli-ticket org-search --external-id "acme-001"
zcli-ticket org-membership-list --org-id 123
zcli-ticket org-membership-create --user-id 456 --org-id 123
zcli-ticket org-membership-delete 789
zcli-ticket group-list
zcli-ticket group-show 42
zcli-ticket group-create "Support Team"
zcli-ticket group-update 42 --name "Support Tier 2"
zcli-ticket group-delete 42
zcli-ticket group-membership-list --group-id 42
zcli-ticket group-membership-create --user-id 100 --group-id 42
zcli-ticket group-membership-delete 200
zcli-ticket search "status:open" # Ticket search
zcli-ticket search "type:user jane" # User search
zcli-ticket search "type:organization acme" # Org search
zcli-ticket search "status:open priority:urgent" --sort-by created_at --sort-order desc
zcli-ticket view-list
zcli-ticket view-show 123
zcli-ticket view-execute 123 # Get tickets in view
zcli-ticket view-execute 123 --sort-by created_at
zcli-ticket view-count 123 # Ticket count
zcli-ticket view-count-many 1,2,3 # Multiple views
zcli-ticket attachment-show 123456
zcli-ticket attachment-upload ./screenshot.png
zcli-ticket attachment-upload ./report.pdf --filename "Q4-Report.pdf"
zcli-ticket attachment-delete 123456
zcli-ticket ticket-field-list
zcli-ticket ticket-field-show 12345
zcli-ticket ticket-form-list
zcli-ticket ticket-form-show 123
zcli-ticket tag-list
zcli-ticket macro-list
zcli-ticket macro-show 123
zcli-ticket macro-apply --ticket-id 12345 --macro-id 67
zcli-ticket suspended-list
zcli-ticket suspended-recover 12345
zcli-ticket suspended-delete 12345
zcli-ticket incremental-tickets 1710000000 # Tickets since timestamp
zcli-ticket incremental-users 1710000000 # Users since timestamp
zcli-ticket incremental-orgs 1710000000 # Orgs since timestamp
--json Output as JSON (default: human-readable)
--raw Output raw result without formatting
--verbose Log token refreshes to stderr
--help [command] Show help for a command or global
--version Show version
-p, --profile Use named config profile (or ZENDESK_PROFILE)
-s, --subdomain Zendesk subdomain (or full domain)
-e, --email Zendesk agent email
--token API token
--password Password for basic auth
--oauth-token Static OAuth access token
--oauth-client-id OAuth client id (enables auto refresh)
--oauth-client-secret OAuth client secret (enables auto refresh)
--oauth-scope Space-separated OAuth scopes
--mode Force auth mode: api-token | basic | oauth
npm install
npm run build # tsc + generate help.json → dist/
npm test # Run 83 unit tests
npx tsc --noEmit # Type check only
MIT
FAQs
CLI for Zendesk Ticketing API — AI agents and shell automation
The npm package zcli-ticket receives a total of 14 weekly downloads. As such, zcli-ticket popularity was classified as not popular.
We found that zcli-ticket demonstrated a healthy version release cadence and project activity because the last version was released less than a year ago. It has 1 open source maintainer collaborating on the project.
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