node-zendesk

node-zendesk

---

Example

var zendesk = require('node-zendesk'),
    fs      = require('fs');

var client = zendesk.createClient({
  username:  'username',
  token:     'token',
  remoteUri: 'https://remote.zendesk.com/api/v2'
});

client.users.list(function (err, req, result) {
  if (err) {
    console.log(err);
    return;
  }
  console.log(JSON.stringify(result[0], null, 2, true));//gets the first page
});

Take a look in the examples folder for more examples.

Install

Install using npm:

npm install node-zendesk

Using OAuth for Authentication

If you want to use an OAuth token to authenticate with Zendesk, pass in the oauth key with a value of true when creating the client.

You can learn more about obtaining OAuth tokens from Zendesk's developer site.

var zendesk = require('node-zendesk'),
    fs      = require('fs');

var client = zendesk.createClient({
  username:  'username',
  token:     'oauth_token',
  remoteUri: 'https://remote.zendesk.com/api/v2',
  oauth: true
});

Command Line Options for scripts

Below is a list of options you may use when calling any scripts you may have written

-s --subdomain X
-u --username X
-p --password X
-t --token X
-r --remoteUri X
--debug
--no-cookies
--timeout X(ms)
--proxy X
--encoding X

They are fairly self-explanatory no-cookies, timeout, proxy, encoding are all options to request. if using debug its reccomended you use --encoding utf8 or something similar as all you will see is a buffer otherwise in the response.

Because of these command line options you can try a few already from the examples section:

node examples/users-list.js -u <username> -t <token> -s <subdomain>
node examples/check-auth.js -u <username> -p <password> -s <subdomain>
node examples/check-auth-token.js -u <username> -t <token> -s <subdomain>
node examples/users-list.js -u <username> -t <token> -s <subdomain>

client

request(method, uri)
requestAll(method, uri) //pulls back multiple pages
requestUpload(uri, file, fileToken, callback)

Methods

accountsettings

show(cb)

activitystream

show(activityID, cb)
list(cb)

attachments

upload(file, fileToken, cb)

categories

list(cb)
show(categoryID, cb)
create(category, cb)
update(categoryID, category, cb)
delete(categoryID, cb)

customagentroles

list(cb)

forums

list(cb)
listByCategory(categoryID, cb)
show(forumID, cb)
create(forum, cb)
update(forumID, forum, cb)
delete(forumID, cb)

forumsubscriptions

list(cb)
listByForum(forumID, cb)
show(forumSubscriptionID, cb)
create(forumSubscription, cb)
delete(forumSubscriptionID, cb)

groupmemberships

list(cb)
listByUser(userID, cb)
listByGroup(groupID, cb)
show(groupMembershipID, cb)
showByUser(userID, groupMembershipID, cb)
create(groupMembership, cb)
createByUser(userID, groupMembership, cb)
delete(groupMembershipID, cb)
deleteByUser(userID, groupMembershipID, cb)
makeDefault(userID, groupMembershipID, cb)

groups

list(cb)
assignable(cb)
show(groupID, cb)
create(group, cb)
update(groupID, group, cb)
delete(groupID, cb)

jobstatuses

show(jobStatusID, cb)
watch(jobStatusID, interval, maxAttempts, cb)

locales

list(cb)
show(localeID, cb)
showCurrent(cb)
current(cb)

macros

list(cb)
apply(macroID, cb)
applyTicket(ticketID, macroID, cb)

organizations

list(cb)
show(organizationID, cb)
create(organization, cb)
update(organizationID, organization, cb)
delete(organizationID, cb)

organizationfields

list(cb)
show(organizationFieldID, cb)
create(organizationField, cb)
update(organizationFieldID, organizationField, cb)
delete(organizationFieldID, cb)

requests

list(cb)
listOpen(cb)
listSolved(cb)
listCCD(cb)
listByUser(userID, cb)
listByOrganization(orgID, cb)
getRequest(requestID, cb)
create(request, cb)
update(requestID, request, cb)
listComments(requestID, cb)
getComment(requestID, commentID, cb)

satisfactionratings

list(cb)
received(cb)
show(satisfactionRatingID, cb)

search

query(searchTerm, cb)
queryAll(searchTerm, cb)
queryAnonymous (searchTerm, cb)
queryAnonymousAll (searchTerm, cb)

suspendedtickets

list(cb)
show(suspendedTicketID, cb)
recover(suspendedTicketID, cb)
recoverMany(suspendedTicketIDs, cb)
delete(suspendedTicketID, cb)
destroyMany(suspendedTicketIDs, cb)
deleteMany(suspendedTicketIDs, cb)

tags

list(cb)

ticketaudits

list(ticketID, cb)

ticketfields

list(cb)
show(ticketFieldID, cb)
create(ticketField, cb)
update(ticketFieldID, ticketField, cb)
delete(ticketFieldID, cb)

tickets

list(cb)
listByOrganization(orgID, cb)
listByUserRequested(userID, cb)
listByUserCCD(userID, cb)    // email cc
listRecent(cb)
listCollaborators(ticketID, cb)
listIncidents(ticketID, cb)
listMetrics(ticketID, cb)
show(ticketID, cb)
showMany(ticket_ids, cb)
create(ticket, cb)
update(ticketID, ticket, cb)
updateMany(ticket_ids, ticket, cb)
deleteMany(ticket_ids, cb)
delete(ticketID, cb)
export(startTime, cb)        //1000 per page export
exportSample(startTime, cb)  //Ticket Export Sample (max 50 tickets per request)
exportAudit(ticketID, cb)    //Listing Audits
getComments(ticketID, cb)

topiccomments

list(topicID, cb)
listByUser(userID, cb)
show(topicID, commentID, cb)
showByUser(userID, commentID, cb)
create(topicID, comment, cb)
update(topicID, commentID, comment, cb)
delete(topicID, commentID, cb)

topics

list(cb)
listByForum(forumID, cb)
listByUser(userID, cb)
show(topicID, cb)
showMany(topicIDs, cb)
create(topic, cb)
update(topicID, topic, cb)
delete(topicID, cb)

topicsubscriptions

list(cb)
listByTopic(topicID, cb)
show(topicSubscriptionsID, cb)
create(topicSubscription, cb)
delete(topicSubscriptionsID, cb)

topicvotes

list(topicID, cb)
listByUser(userID, cb)
show(topicID, cb)
create(topicID, vote, cb)
delete(topicID, cb)

useridentities

list(userID, cb)
show(userID, userIDentityID, cb)
create(userID, userIDentity, cb)
update(userID, userIDentityID, cb)
makePrimary(userID, userIDentityID,  cb)
verify(userID, userIDentityID, cb)
requestVerification(userID, userIDentityID, cb)
unsuspend(userId, cb)
delete(userID, userIDentityID, cb)

users

auth(cb) //also me()
list(cb)
listByGroup(id, cb)
listByOrganization(id, cb)
show(id, cb)
create(user, cb)
createMany(users, cb)
update(id, user, cb)
suspend(id, cb)
delete(id, cb)
search(params, cb)
me(cb)

userfields

list(cb)
show(userFieldID, cb)
create(userField, cb)
update(userFieldID, userField, cb)
delete(userFieldID, cb)

views

list(cb)
listActive(cb)
listCompact(cb)
show(viewID, cb)
create(view, cb)
update(viewID, cb)
execute(viewID, params, cb)
tickets(viewID, cb)
preview(params, cb)
showCount(viewID, cb)
showCounts(viewIDs, cb)
export(viewID, cb)

Tests

ToDO

License

MIT.