odoo12-addon-helpdesk-ticket-board-logistics

################################# Helpdesk Ticket Board Logistics #################################

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.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png :alt: Beta :target: https://odoo-community.org/page/development-status

.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png :alt: License: AGPL-3 :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html

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Improve logistics and ticket management from the dashboard on helpdesk.ticket.team.

Table of contents

.. contents:: :local:

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Configuration

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No configuration needed for this module.

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Usage

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This module customizes a new kanban view for helpdesk tickets, which includes:

• Add "Unassigned team" as helpdesk ticket team so tickets can be assigned to it.
• Substitute "Unassigned" for "My Tickets" filter in the kanban view.
• Prioritize helpdesk.ticket tree view instead of kanban when clicking on any team dashboard view.
• Add translations

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Known issues / Roadmap

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There are no issues for the moment.

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Bug Tracker

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Bugs are tracked on GitLab Issues <https://gitlab.com/somitcoop/erp-research/odoo-helpdesk/-/issues>_. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us smashing it by providing a detailed and welcomed feedback.

Do not contact contributors directly about support or help with technical issues.

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Credits

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Authors

• SomIT SCCL
• Som Connexio SCCL

Contributors

• SomIT SCCL <https://somit.coop>_:

  • Álvaro Mellado [e-mail]
  • José Robles [e-mail]

• Som Connexio SCCL <https://somconnexio.coop>_:

  • Gerard Funosas [e-mail]

Maintainers

This module is maintained by the OCA.

.. image:: https://odoo-community.org/logo.png :alt: Odoo Community Association :target: https://odoo-community.org

OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.