@intercom/intercom-react-native

Welcome to @intercom/intercom-react-native 👋

React Native wrapper to bridge our iOS and Android SDK

🏠 Homepage

• Installation
  • Android
    • Setup
    • Permissions
    • Push Notifications
    • Push notification deep links support
  • iOS
    • Setup
    • Permissions
    • Push Notifications
    • Push notification deep links support
• Common methods
  • Types
• Usage
• Troubleshooting
• Author
• License

Installation

$ npm install @intercom/intercom-react-native

or

yarn add @intercom/intercom-react-native

Android

If you're using React Native v0.60 or above, the library will be linked automatically without any steps being taken.

Android: Setup

• Add below lines to MainApplication.java inside onCreate method, replacing apiKey and appId which can be found in your workspace settings.

import hideIntercom.IntercomModule; //  <-- Add this line

// ...

@Override
public void onCreate() {
  super.onCreate();
  SoLoader.init(this, /* native exopackage */ false);

  // ...

  IntercomModule.initialize(this, "apiKey", "appId"); // <-- Add this line

  // ...
}

• Open android/build.gradle and change minSdkVersion to 21

buildscript {
    // ...
    ext {
        buildToolsVersion = "29.0.2"
        minSdkVersion = 21 // <-- Here
        compileSdkVersion = 29
        targetSdkVersion = 29
    }
    // ...
}

• In android/build.gradle make sure that com.android.tools.build:gradle version is greater than 4.0.0

dependencies {
    classpath("com.android.tools.build:gradle:4.0.1")
    // ...
}

Android: Permissions

You will need to include the READ_EXTERNAL_STORAGE permission if you have enabled attachments:

<uses-permission android:name="android.permission.READ_EXTERNAL_STORAGE"/>

You can also include VIBRATE to enable vibration in push notifications:

<uses-permission android:name="android.permission.VIBRATE"/>

Android: Push Notifications

For Push notification support add GoogleServices and Firebase Cloud Messagng to your app.

More information about push notification setup HERE

• Inside android/build.gradle add

buildscript {
    // ...
    dependencies {
        // ...
        classpath 'com.google.gms:google-services:4.2.0' // <-- Add this
    }
}

• In android/app/build.gradle in dependencies add Firebase Messaging and at the very bottom apply Google Services Plugin:

// ...

dependencies{
    implementation "com.facebook.react:react-native:+"

    implementation 'com.google.firebase:firebase-messaging:20.2.+' // <-- Add this
    // ...
}
// ...

apply plugin: 'com.google.gms.google-services' // <-- Add this
apply from: file("../../node_modules/@react-native-community/cli-platform-android/native_modules.gradle"); applyNativeModulesAppBuildGradle(project)

• Place google-services.json in android/app directory.

• Create MainNotificationService.java inside your app directory(com.example.app) with below content:

  Remember to replace package com.example.app;, with your app package name

package com.example.app;

import com.google.firebase.messaging.FirebaseMessagingService;
import com.google.firebase.messaging.RemoteMessage;
import hideIntercom.IntercomModule;

public class MainNotificationService extends FirebaseMessagingService {

  public void onMessageReceived(RemoteMessage remoteMessage) {
    if (IntercomModule.isIntercomPush(remoteMessage)) {
      IntercomModule.handleRemotePushMessage(getApplication(), remoteMessage);
    } else {
      // HANDLE NON-INTERCOM MESSAGE
    }
  }
}

• Edit AndroidManifest.xml. Add below content inside <application> below <activity/>

Make sure that xmlns:tools="http://schemas.android.com/tools" is added to manifest tag

<!-- Add xmlns:tools to manifest. See example below-->
<manifest
  xmlns:tools="http://schemas.android.com/tools"
>
  <application>
    <activity>
      ...
    </activity>
    ...

    <!-- START: Add this-->
    <service
      android:name=".MainNotificationService">
      <intent-filter>
        <action android:name="com.google.firebase.MESSAGING_EVENT"/>
      </intent-filter>
    </service>

    <receiver
      android:name="hideIntercom.RNIntercomPushBroadcastReceiver"
      tools:replace="android:exported"
      android:exported="true"/>
    <!-- END: Add this-->

  </application>
</manifest>

• Add below code to your React Native app

  useEffect(() => {
    /**
     * Handle PushNotification
     */
    AppState.addEventListener(
      'change',
      (nextAppState) =>
        nextAppState === 'active' && Intercom.handlePushMessage()
    );
    return () => AppState.removeEventListener('change', () => true);
  }
  , [])

Android: Push notification deep links support

• Add below code to <activity> inside AndroidManifest.xml

<activity
  android:name=".MainActivity"
  android:label="@string/app_name"
  android:configChanges="keyboard|keyboardHidden|orientation|screenSize|uiMode"
  android:launchMode="singleTask"
  android:windowSoftInputMode="adjustResize">
  <intent-filter>
    <action android:name="android.intent.action.MAIN"/>
    <category android:name="android.intent.category.LAUNCHER"/>
  </intent-filter>

  <!--  START: Add this  -->
  <intent-filter>
    <action android:name="android.intent.action.VIEW"/>
    <category android:name="android.intent.category.DEFAULT"/>
    <category android:name="android.intent.category.BROWSABLE"/>

    <data android:scheme="http" android:host="Your app url(www.app.com)"/> <!-- Edit this line -->
    <data android:scheme="Your app scheme(app)"/> <!-- Edit this line -->
  </intent-filter>
  <!--  END: Add this  -->

</activity>

See the example app for an example of how to handle deep linking in your app.

IOS

cd ios
pod install
cd ..

If you're using React Native v0.60 or above, the library will be linked automatically without any steps being taken.

iOS: Setup

• Open ios/AppDelegate.m then add below code:

• At the top of file add the following:

#import "AppDelegate.h"
#import <React/RCTBridge.h>
#import <React/RCTBundleURLProvider.h>
#import <React/RCTRootView.h>
// ...
#import <IntercomModule.h> // <-- Add This

• Inside didFinishLaunchingWithOptions before return YES add, remember to replace apiKey and appId which can be found in your workspace settings:

  // ...
  self.window.rootViewController = rootViewController;

  [IntercomModule initialize:@"apiKey" withAppId:@"appId"]; // <-- Add this (Remember to replace strings with your api keys)

  return YES;
  }

iOS: Permissions

Add this permission to your Info.plist

<key>NSPhotoLibraryUsageDescription</key>
<string>Send photos to support center</string>

iOS: Push Notifications

Add Push Notifications and Background Modes > Remote Notifications Details HERE

Option 1: In your JavaScript code

An example using react-native-notifications:

// Request notification permissions
Notifications.registerRemoteNotifications();

// When permission is granted, send the device token to Intercom using [Intercom.sendTokenToIntercom(token)](#intercomsendtokentointercomtoken)
Notifications.events().registerRemoteNotificationsRegistered(({ deviceToken }: Registered) => {
  Intercom.sendTokenToIntercom(deviceToken);
});

Option 2: In your native code

• In AppDelegate.m at the top add

#import <UserNotifications/UserNotifications.h>

• Request notification permissions when app launches by adding the folloowing to didFinishLaunchingWithOptions before return YES;:

- (BOOL)application:(UIApplication *)application didFinishLaunchingWithOptions:(NSDictionary *)launchOptions
{
    // ...

    // START: Code to add
    UNUserNotificationCenter *center = [UNUserNotificationCenter currentNotificationCenter];
    [center requestAuthorizationWithOptions:(UNAuthorizationOptionAlert + UNAuthorizationOptionSound)
                          completionHandler:^(BOOL granted, NSError *_Nullable error) {
                          }];
    [[UIApplication sharedApplication] registerForRemoteNotifications];
    // END: Code to add

    return YES;
}

• In same file, above @end add the following to send the device token to Intercom when permission is granted:

- (void)application:(UIApplication *)application didRegisterForRemoteNotificationsWithDeviceToken:(NSData *)deviceToken {
    [IntercomModule setDeviceToken:deviceToken];
}

@end

iOS: Push notification deep links support

Add URL types

Setup of React Native deep links can be found Here

• Add import to AppDelegate.m

#import "AppDelegate.h"

#import <React/RCTBridge.h>
#import <React/RCTBundleURLProvider.h>
#import <React/RCTRootView.h>

#import <React/RCTLinkingManager.h> <--Add this

• Add below code to AppDelegate.m above @end

- (BOOL)application:(UIApplication *)application
   openURL:(NSURL *)url
   options:(NSDictionary<UIApplicationOpenURLOptionsKey,id> *)options
{
  return [RCTLinkingManager application:application openURL:url options:options];
}


- (BOOL)application:(UIApplication *)application openURL:(NSURL *)url
  sourceApplication:(NSString *)sourceApplication annotation:(id)annotation
{
  return [RCTLinkingManager application:application openURL:url
                      sourceApplication:sourceApplication annotation:annotation];
}

@end

See the example app for an example of how to handle deep linking in your app.

---

Methods

Import

import Intercom from '@intercom/intercom-react-native';

---

Intercom.setUserHash(userHash) (Optional)

Sets the user hash necessary for validation when Identity Verification is enabled. This should be called before any registration calls.

Options

Type	Type	Required
userHash	string	yes

Returns

Promise<boolean>

---

Intercom.registerUnidentifiedUser()

Registers an unidentified user with Intercom

Returns

Promise<boolean>

---

Intercom.registerIdentifiedUser({email,userId})

Registers an identified user with Intercom

Options

One of below fields is required.

Type	Type	Required
email	string	no
userId	string	no

Returns

Promise<boolean>

---

Intercom.updateUser(userAttributes)

Updates a user in Intercom.

You can send any data you like to Intercom. Typically our customers see a lot of value in sending data that

• relates to customer development, such as price plan, value of purchases, etc. Once these have been sent to

• Intercom you can then apply filters based on these attributes.

Intercom.updateUser({
  email: '[e-mail]',
  userId: 'userId',
  name: 'Name',
  phone: '010-1234-5678',
  languageOverride: 'languageOverride',
  signedUpAt: 1621844451,
  unsubscribedFromEmails: true,
  companies: [{
    createdAt: 1621844451,
    id: 'companyId',
    monthlySpend: 100,
    name: 'CompanyName',
    plan: "plan",
    customAttributes: {
      city: "New York"
    },
  }],
  customAttributes: {
    userCustomAttribute: 123,
    hasUserCustomAttribute: true
  }
});

Options

Type	Type	Required
userId	string	no
email	string	no
name	string	no
phone	string	no
languageOverride	string	no
signedUpAt	number (timestamp)	no
unsubscribedFromEmails	boolean	no
companies	array	no
customAttributes	object {key: boolean,string, number}	no

Returns

Promise<boolean>

---

Intercom.logout()

Logout is used to clear all local caches and user data the Intercom SDK has created. Use this at a time when you wish to log a user out of your app or change a user. Once called, the SDK will no longer communicate with Intercom until a further registration is made.

Returns

Promise<boolean>

---

Intercom.logEvent(eventName, metaData)

Logs an event with a given name and some metadata.

Options

Type	Type	Required
eventName	string	yes
metaData	object {key: boolean,string,number}	no

Returns

Promise<boolean>

---

Intercom.sendTokenToIntercom(token)

This takes a push registration token to send to Intercom to enable this device to receive push.

Options

Type	Type	Required
token	string	yes

Returns

Promise<boolean>

---

Intercom.addOnMessageCountChangeListener(callback)

Sets a listener that will be notified when the unread conversation count for the registered user changes.

  useEffect(() => {
  /**
   * Handle message count changed
   */
  const event = Intercom.addOnMessageCountChangeListener(({count}) => {
    setCount(count);
  });

  return () => {
    event();
  };
}, []);

Options

Type	Type	Required
callback	function ({count: number}) => void	yes

Returns

removeEventListener: () => void

---

Intercom.getUnreadConversationCount()

Gets the number of unread conversations for a user.

Returns

Promise<number>

---

Intercom.handlePushMessage()

Handles the opening of an Intercom push message. This will retrieve the URI from the last Intercom push message.

  useEffect(() => {
  /**
   * Handle PushNotification Open
   */
  AppState.addEventListener(
    'change',
    (nextAppState) =>
      nextAppState === 'active' && Intercom.handlePushMessage()
  );

  return () => {
    AppState.removeEventListener('change', () => {
    });
  };
}, []);

Returns

Promise<boolean>

---

Intercom.displayMessenger()

Opens the Intercom Messenger automatically to the best place for your users.

Returns

Promise<boolean>

---

Intercom.displayMessageComposer(initialMessage)

Open the conversation screen with the composer pre-populated text.

Options

Type	Type	Required
initialMessage	string	no

Returns

Promise<boolean>

---

Intercom.displayHelpCenter()

Open up your apps help center

Returns

Promise<boolean>

---

Intercom.displayHelpCenterCollections()

Present the help center with specific collections only .

Note: If the requested collections cannot be found, the full help center will be shown instead.

Options

Type	Type	Required
collections	string[]	no

Returns

Promise<boolean>

---

Intercom.fetchHelpCenterCollections()

Fetch a list of all Collections.

Returns

Promise<HelpCenterCollectionItem[]>

---

Intercom.fetchHelpCenterCollection(collectionId)

Get a list of sections/articles for a collection.

Options

Type	Type	Required
collectionId	string	yes

Returns

Promise<HelpCenterCollectionContent>

---

Intercom.searchHelpCenter(searchTerm)

Get a list of articles in the Help Center, filtered by a search term

Options

Type	Type	Required
searchTerm	string	yes

Returns

Promise<HelpCenterArticleSearchResult[]>

---

Intercom.displayArticle(articleId)

Displays article with given id.

Type	Type	Required
articleId	string	yes

Returns

Promise<boolean>

---

Intercom.displayCarousel(carouselId)

Displays carousel

Options

Type	Type	Required
carouselId	string	yes

Returns

Promise<boolean>

Intercom.displayArticle(articleId)

Opens an article

Options

Type	Type	Required
articleId	string	yes

Returns

Promise<boolean>

---

Intercom.setInAppMessageVisibility(visibility)

Toggles visibility of in-app messages.

Options

Type	Type	Required
visibility	string GONE, VISIBLE	yes

Returns

Promise<boolean>

---

Intercom.setLauncherVisibility(visibility)

Toggles visibility of the launcher view. Set as Intercom.Visibility.GONE to hide the launcher when you don't want it to be visible.

Options

Type	Type	Required
visibility	string GONE, VISIBLE	yes

Returns

Promise<boolean>

---

Intercom.setBottomPadding(bottomPadding)

Set the bottom padding of in app messages and the launcher.

Setting the bottom padding will increase how far from the bottom of the screen the default launcher and in app messages will appear

Options

Type	Type	Required
bottomPadding	number	yes

Returns

Promise<boolean>

---

Intercom.setLogLevel(logLevel)

Set the level of the native logger

Options

Type	Type	Required
logLevel	string(ASSERT, DEBUG, DISABLED, ERROR, INFO, VERBOSE, WARN)	yes

Returns

Promise<boolean>

---

Intercom.addEventListener(event,callback)

Sets a listener for listed events:

Event	Platform
IntercomUnreadConversationCountDidChangeNotification	IOS, Android
IntercomHelpCenterDidShowNotification	IOS
IntercomHelpCenterDidHideNotification	IOS
IntercomWindowDidShowNotification	IOS
IntercomWindowDidHideNotification	IOS

useEffect(() => {
  const listener = Intercom.addEventListener('IntercomUnreadConversationCountDidChangeNotification', ({count}) => alert(count);
  return () => {
    listener.remove();
  }
}, [])

Options

Type	Type	Required
event	string (IntercomEvents)	yes
callback	function ({count?: number, visible?: boolean}) => void	yes

Returns

EmitterSubscription

---

Types

type HelpCenterArticle = {
  it: string;
  title: string;
};

type HelpCenterSection = {
  name: string;
  articles: HelpCenterArticle;
};

type HelpCenterCollectionItem = {
  id: string;
  title: string;
  summary: string;
};

type HelpCenterCollectionContent = {
  id: string;
  name: string;
  summary: string;
  articles: HelpCenterArticle[];
  sections: HelpCenterSection[];
};

type HelpCenterArticleSearchResult = {
  id: string;
  title: string;
  matchingSnippet: string;
  summary: string;
};

---

Usage

Check example app

---

Troubleshooting

• This project uses AndroidX dependencies, but the 'android.useAndroidX' property is not enabled.

  • To enable jetifier, add those two lines to your gradle.properties file:

    android.useAndroidX=true
    android.enableJetifier=true
    

• When Android app keeps stopping (E/AndroidRuntime: FATAL EXCEPTION: mqt_native_modules)

  • Add those lines to dependencies in ./android/app/build.gradle:

    implementation 'androidx.appcompat:appcompat:1.1.0'
    implementation 'androidx.swiperefreshlayout:swiperefreshlayout:1.1.0-alpha03'
    

---

Author

👤 Intercom (https://www.intercom.com/)

Show your support

Give a ⭐️ if this project helped you!

📝 License

This project is Apache--2.0 licensed.

---

Created with ❤️ by Intercom