freshchat-widget

freshchat-widget

Freshchat Inapp Widget

This is the Javascript API for the freshchat widget (https://www.freshworks.com/freshchat-livechat-software/)

Installation

bower install freshchat-widget

Integration

For anonymous user

  window.fcWidget.init({
    token: "WEB_CHAT_TOKEN",
    host: "WEB_CHAT_URL"
  });

For logged in user

  window.fcWidget.init({
    token: "WEB_CHAT_TOKEN",
    host: "WEB_CHAT_URL",
    externalId: "EXTERNAL_ID"
  });

To restore user

  window.fcWidget.init({
    token: "WEB_CHAT_TOKEN",
    host: "WEB_CHAT_URL",
    externalId: "EXTERNAL_ID",
    restoreId: "RESTORE_ID"
  });

Customization

To apply css classnames for widget states like LOADED, OPENED, REPLY_DIALOG

  window.fcSettings = {
    token: "WEB_CHAT_TOKEN",
    host: "WEB_CHAT_URL",
    config: {
      cssNames: {
        widget: 'fc_frame',
        open: 'fc_open',
        expanded: 'fc_expanded'
      }
    }
  };

  window.fcWidget.init({
    token: "WEB_CHAT_TOKEN",
    host: "WEB_CHAT_URL",
    config: {
      cssNames: {
        widget: 'fc_frame',
        open: 'fc_open',
        expanded: 'fc_expanded'
      }
    }
  });

Documentation

Setup documentation available here: https://developers.freshchat.com