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odoo-addon-helpdesk-mgmt
Advanced tools
.. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !! This file is generated by oca-gen-addon-readme !! !! changes will be overwritten. !! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !! source digest: sha256:36a7b30fb064ac9da0f6450de834e1985c06233fbf0fb071bc554c3b5dc0ec75 !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png :target: https://odoo-community.org/page/development-status :alt: Beta .. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html :alt: License: AGPL-3 .. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github :target: https://github.com/OCA/helpdesk/tree/17.0/helpdesk_mgmt :alt: OCA/helpdesk .. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png :target: https://translation.odoo-community.org/projects/helpdesk-17-0/helpdesk-17-0-helpdesk_mgmt :alt: Translate me on Weblate .. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png :target: https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&target_branch=17.0 :alt: Try me on Runboat
|badge1| |badge2| |badge3| |badge4| |badge5|
This module adds Helpdesk functionality in Odoo.
Table of contents
.. contents:: :local:
To configure this module, you need to:
|image1|
|image2|
|image3|
You can also sort the stage sequence if you move up or down the stages in the list view.
|image4|
|image5|
There are restrictions to read tickets according to the user's permissions set in Helpdesk.
.. |image1| image:: https://raw.githubusercontent.com/OCA/helpdesk/17.0/helpdesk_mgmt/static/description/Channels.PNG .. |image2| image:: https://raw.githubusercontent.com/OCA/helpdesk/17.0/helpdesk_mgmt/static/description/Categories.PNG .. |image3| image:: https://raw.githubusercontent.com/OCA/helpdesk/17.0/helpdesk_mgmt/static/description/Stages.PNG .. |image4| image:: https://raw.githubusercontent.com/OCA/helpdesk/17.0/helpdesk_mgmt/static/description/Teams.PNG .. |image5| image:: https://raw.githubusercontent.com/OCA/helpdesk/17.0/helpdesk_mgmt/static/description/Tags.PNG
|Tickets_Kanban|
To create a new ticket from the kanban view:
|Tickets01|
.. |Tickets_Kanban| image:: https://raw.githubusercontent.com/OCA/helpdesk/17.0/helpdesk_mgmt/static/description/Tickets_Kanban.PNG .. |Tickets01| image:: https://raw.githubusercontent.com/OCA/helpdesk/17.0/helpdesk_mgmt/static/description/Tickets01.PNG
project
module defines to
discover projects / tasks.tests/test_portal.py
to rely on
tour specs (in JS) in order to replicate the navigation behavior of
portal users.Bugs are tracked on GitHub Issues <https://github.com/OCA/helpdesk/issues>
.
In case of trouble, please check there if your issue has already been reported.
If you spotted it first, help us to smash it by providing a detailed and welcomed
feedback <https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_mgmt%0Aversion:%2017.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>
.
Do not contact contributors directly about support or help with technical issues.
Domatix <https://www.domatix.com>
__:
Adaptive City <https://www.adaptivecity.com>
__:
SDi Soluciones, S.L. <https://www.sdi.es>
__:
C2i Change 2 improve <http://www.c2i.es>
__:
Factor Libre <https://factorlibre.com>
__:
Tecnativa <https://www.tecnativa.com>
__:
ID42 Sistemas <https://www.id42.com.br>
__:
Obertix <https://www.obertix.net>
__:
Solvos <https://www.solvos.es>
__:
XCG Consulting <https://xcg-consulting.fr>
__:
This module is maintained by the OCA.
.. image:: https://odoo-community.org/logo.png :alt: Odoo Community Association :target: https://odoo-community.org
OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.
This module is part of the OCA/helpdesk <https://github.com/OCA/helpdesk/tree/17.0/helpdesk_mgmt>
_ project on GitHub.
You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.
FAQs
Helpdesk
We found that odoo-addon-helpdesk-mgmt demonstrated a healthy version release cadence and project activity because the last version was released less than a year ago. It has 1 open source maintainer collaborating on the project.
Did you know?
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